• Report: #452299

Complaint Review: Alltel

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  • Submitted: Fri, May 15, 2009
  • Updated: Fri, May 15, 2009

  • Reported By:Troup Texas
Alltel
1 Allied Dr. Little Rock, Arkansas 72202 Troup, Texas U.S.A.

Alltel Rip off - Alltel will not refund money accidentally put on a deactivated phone. This was in October, 2008 and today is May 15, 2009. I have been given the runaround NUMEROUS times. Don't use Alltel phone service Tyler/Troup Texas

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On October 18, 2008 I added money to my prepaid account 903-646-6352. It had been some time since I had added minutes, and I did NOT realize that the number had been deactivated. Each time, the transaction was taken but no confirmation number was given...after trying three times, I gave up.

There were three charges of $32.48 charged to my debit card. I called and two of those charges were refunded to my account. The third charge has never been refunded and this was 7 months ago. I have called many times since then to get this one charge refunded. I either was connected with someone who just gave me the runaround or it was a person that could not speak good English.

I just called the 800 number listed on your web site for prepaid service questions and talked to a representative named Fran. She explained to me that I would have to contact my bank and they would work with Alltel to get this matter settled. I talked to my bank and because of the time that has lapsed, it is undisputable. Had I been told this information initially, this issue would have been resolved a long time ago.

I am most upset. I was a prepaid Alltel customer for many years, I am on disability, I have just beared the expenses of moving from Houston, TX to Troup, TX. I was forced to leave Houston, TX due to a very abusive relationship. Since I am on disability income, $32.48 is a lot of money to me. It may not be to another person, but to me that means medicine and food.

I want this issue settled immediately and the refund mailed to me, or a credit to my bank account.

Please give this your urgent attention.

Sincerely,
Debbie G. S
Troup, TX 75789
debbie(((REDACTED FOR SECURITY PURPOSES)))

Submitted on line 5-15-09
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Debbie S
Troup, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 05/15/2009 03:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Troup-Texas-75789/Alltel-Rip-off-Alltel-will-not-refund-money-accidentally-put-on-a-deactivated-phone-Th-452299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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