- Report: #452299
Report - Rebuttal - Arbitrate
Complaint Review: Alltel
Alltel1 Allied Dr. Little Rock, Arkansas 72202 Troup, Texas U.S.A.
Alltel Rip off - Alltel will not refund money accidentally put on a deactivated phone. This was in October, 2008 and today is May 15, 2009. I have been given the runaround NUMEROUS times. Don't use Alltel phone service Tyler/Troup Texas
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There were three charges of $32.48 charged to my debit card. I called and two of those charges were refunded to my account. The third charge has never been refunded and this was 7 months ago. I have called many times since then to get this one charge refunded. I either was connected with someone who just gave me the runaround or it was a person that could not speak good English.
I just called the 800 number listed on your web site for prepaid service questions and talked to a representative named Fran. She explained to me that I would have to contact my bank and they would work with Alltel to get this matter settled. I talked to my bank and because of the time that has lapsed, it is undisputable. Had I been told this information initially, this issue would have been resolved a long time ago.
I am most upset. I was a prepaid Alltel customer for many years, I am on disability, I have just beared the expenses of moving from Houston, TX to Troup, TX. I was forced to leave Houston, TX due to a very abusive relationship. Since I am on disability income, $32.48 is a lot of money to me. It may not be to another person, but to me that means medicine and food.
I want this issue settled immediately and the refund mailed to me, or a credit to my bank account.
Please give this your urgent attention.
Debbie G. S
Troup, TX 75789
debbie(((REDACTED FOR SECURITY PURPOSES)))
Submitted on line 5-15-09
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This report was posted on Ripoff Report on 05/15/2009 03:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/Troup-Texas-75789/Alltel-Rip-off-Alltel-will-not-refund-money-accidentally-put-on-a-deactivated-phone-Th-452299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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