• Report: #411228

Complaint Review: Alltel

  • Submitted: Mon, January 12, 2009
  • Updated: Mon, January 12, 2009

  • Reported By:Youngstown Ohio
Alltel.com Internet U.S.A.

Alltel Think you are dealing with Alltel when on Alltel.com Think Again! Internet

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When you use Alltel.com to order new service, phones, etc. You should know that all the promotional items are actually being offered by Let's Talk. Alltel.com showed a promotion that showed free activation. I ordered two phones and a $59 plan. When I received the first bill from Alltel, it showed a $50 activation fee for the two phones. I called Alltel and I was told that the free activation was actually provided by Let's Talk and that I would have to pay the fee and after a couple of billing cycles the $50 fee would be refunded. I did manage to get the fee removed from my bill but I felt it necessary to advise everyone that Alltel.com
is actually being controlled by Let's Talk and free on the website is not necessarily free when you get your bill.

IMHO this is deceptive advertising and I intend to contact my state attorney general to advice them of the misleading sales practices. If phones are purchased through the Alltel website, they cannot be returned to an Alltel store. They must be shipped to Let's Talk in Texas.

I do not advise using Alltel.com to purchase phones or plans, if you need to return them within 15 days to nullify the contract, it can be a hassle to return the phones clear to Texas and you will be charged for service even while the phones are enroute to Texas. Buyer Beware!

Youngstown, Ohio

This report was posted on Ripoff Report on 01/12/2009 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/internet/Alltel-Think-you-are-dealing-with-Alltel-when-on-Alltelcom-Think-Again-Internet-411228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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