- Report: #613342
Complaint Review: Alltel
| Alltel PO Box 79033
Internet United States of America |
|
Alltel preys on kids by cramming my sons phone bill Internet
*Author of original report: Alltel preys, tricks, lies, and collects by calling my son a liar
*Consumer Comment: Not just kids
*Consumer Comment: A good lesson..
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This report was posted on Ripoff Report on 06/12/2010 05:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alltel/internet/Alltel-preys-on-kids-by-cramming-my-sons-phone-bill-Internet-613342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Alltel preys, tricks, lies, and collects by calling my son a liar
AUTHOR: Crammingkidz - (United States of America)
SUBMITTED: Sunday, June 13, 2010
The companies don't just prey on kids, they prey on everyone. You have to be very diligent when you use any on line device.
Early in my cell phone days I went to a web site to order some "free" ringtones. I did not notice a small check box that subscribed me to a stupid 'joke-of-the-day' service. I did not know how I got subscribed and had a heck of a time getting off. The phone company actually helped me figure it out. It was certainly not their fault and they were not really obligated to help me figure it out.
I am VERY careful now and nothing like that has happened again. It's easy to see how a kid could do something inadvertantly.
A good lesson indeed!
This is a good lesson for both you and your son. Because your son DID order these premium services. I am not saying he did it intentionally, but he probably did do it. The problem lies more with these 3rd party companies than it does with Alltel(or any other provider).
Most likely at some point he answered some question on-line through an ad, and received a text message. During this process the site requires them to enter their cell number, and this is generally where all of the "terms" including the price are. He receives and then responded to the text message and that "activated" the service and the monthly charge. Now most of these end up relating to the sites he was on. Such as if he was going to more of the social networking sites he would get something like a daily horoscope, iq test, coupons or other discounts. But if he is getting gambling or porn services you may want to do a little more "research" as to what sites he is visiting.
And as I am sure you know it is very easy to delete a Text Message on a phone thus removing any "proof". So you may want to check the detail on the bill and try and match up the "short code"(the 5 digit number they had you text to stop the service). It may show when the text came in to his phone. I don't know if Altel gives that level of detail, but something to check into. You may also be able to search for that short code on the Internet and find out what the actual service is, if you have not found out.
So you need to talk to your son and have him understand that he should not be entering in his phone number on sites, or answer texts from people/companies he does not know. This can also be translated and used as a learning experience for other things. Such as he should not give out any personal information to people he does not know.

