I have been with Altell since 1994. I have been a good customer w/ minimal problems. Most of the problems I have encountered over the years were usually solved in a fair manner over the phone or the internet. In November of 2007 I planned to travel to CA. Since that was out of my area I called Altell as previously instructed and told them what dates I would be out of my calling area and I wanted to pay the additional $10.00 charge so I wouldn't have long distance and roaming charges. They said that was fine and to call them when I returned so the extra charge would not remain on upcoming bills. They never mentioned I had only 100 minutes or that the calls to "family and friends" were no longer free. My next bill from Altell totaled over $500.00. I could not believe it!!!! I have 4 lines on this bill..it averages $100 to $150 per month. I had a $150 phone that was purchased for my dtr for Christmas. the rest was long distant and roaming charges. I called Altell 4 times. I wrote their customer service dept twice trying to get someone to understand that the fault was not all mine. They should inform their customers how the out of area plan works. No one would listen..no adjustment was made to my bill. I am so frustrated with their practice. They said that because I used the out of area plan in Aug. I should have know what to expect. Well....if your bill is not out of whack in Aug why would I question the bill. They are a large company...they know I need a phone..can't break my contract with out a large fee, but belive me there will be no more contracts with this company and I will leave as soon as possible. Someone needs to address what they are doing. Also when we examined my plan some how three different games and services had been aded to my plan w/ no authorization from anyone in my family. The sales rep could not explain how that happened. Altell needs to accept partial respnsibility for their unfair billing practice. I was not informed about the rules of the out of area plan...I should not be unfairly billed for these charges.
marion, South Carolina