Alltell ,Alltel is a fraud Cuyahoga Falls Ohio
*Consumer Comment: A good complaint sorry to hear this
I have been a customer with alltell since 2000. I had 2 lines. In 2002 I closed one line and kept the other. In 2006 I added a second line and in Dec of 2007 I had a baby. Money has been a little tight. In Sept of 2008 the contracr was up on the second line. So I called Alltell and canceled that line and changed my plan to have the line I still have cheaper. I thought that making my bill lower would help me. Well it did not.
I was billed $98.00 for my 2 Lines In Oct. I was paying a month behind. Also in Oct I was billed for Oct and Nov of my new plan. When I asked why I was told " Alltel has changed their billing, we now bill a month in advance not a month behind" That made my bill almost $300.00. I knoe that could not pay that all at once. So i started paying $50.00 when I got paid every two weeks. Lets do the math. That adds up to be $100.00 a month. One week I paid extra. I have paid a total of $280.00 since Oct 6th.
On top of all of this I have had to call them 6 time because they keep double charging me for text messages and they keep telling me I'm going over my text messaging. I have free text to any one in my circle also I have 400 text on top of that. There is no way I'm going over them. I just paid $50.00 on my account yesterday. I was told today that that pyment was not enough. If I do not pay the remaining $72.00 by friday Alltel is going to shut my phone off. This is horrible I have been trying to pay my bill. I did not ask them to double bill me.
Frustrated in ohio
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