- Report: #838986
Report - Rebuttal - Arbitrate
Complaint Review: Alltimetrading.com
Alltimetrading.com842 Mcdonald Ave Internet United States of America
Alltimetrading.com Shipping Problems, Credit Problems Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Called 11/21/2011 No answer
Called 11/22/2011 No answer
I waited until Monday after holiday to call again.
I called 11/28/2011 asking where the items were. Was told by Tom that they were shipped and they should arrive the same day. He sent me a tracking number via email.
Pajama Pants Received Monday 11/28/2011. I was still missing pajamas and socks. Quality of pajama pants was fair/poor. I requested via email to send them back and cancel the other items the same day. No Response.
I emailed again 11/29/2011 to request cancellation and return. No Response.
I called 12/01/2011 and stated that I never received the remaining items. I was told that the account was already to be refunded the balance. I was hung up on.
I called 12/12/2011 after not receiving the credit in my account. I was disconnected twice. On the third call I talked to someone who said very harshly that the credit was done on 12/08/2011. He then hung up on me and emailed me the credit memo that was dated 12/08/2012.
I called my bank on the 12/12 and 12/15 to see if the credit was going through. The bank said it didnt look like any attempt to credit was made.
On Friday, 12/16/2011, I called alltimetrading and was disconnected. I called back and was told the credit will sometimes take 5-7 days. I told the man on the phone that it had already been 8 days. He said he would check on it and email me what is going on. I never received an email or a call. I waited until Monday.
On Monday, 12/19/2011, I called my bank to see what they could do. They recommended that I charge back the transaction and wait for them to call me to pay the balance for the pajama pants that I received. (I gave up on the return and just wanted the credit) I was charged $15 for the dispute.
Never heard from the company.
On 2/3/2012, the dispute was refused. So I had to start calling the company again. I spent the next few days looking at their website trying to find product to use my credit.
On 2/9/2012, I called and stated that I never received my credit. I was told that they credit wasnt processed because I disputed the charge. I told them I disputed the charge 11 days AFTER the credit was supposed to have been processed. I also told them that I expected them to call me regarding the dispute and they never did. I told the man on the phone that I would be willing to just apply the credit for product since they were unable to give me a credit to my card. I was told they cant apply credits to new orders. I asked them to please just mail me a check for the amount owed to me since they were having such problems crediting my card. They said they couldnt do that and would credit my card.
On 2/10/2012, I called because I still hadnt received the credit. They said they would do it immediately and send me a copy of the receipt in my email. I never received an email.
On 2/14/2012, I called my bank to see if there was a pending credit. There was no activity showing that any attempt to credit was made. So I had to call back again, 3 times before I didnt get magically disconnected. When I talked to someone they said that I had just called yesterday which I called Friday not Monday. They said it was processed yesterday. I said, I want the copy of the receipt I was promised. They put me on hold and when they came back on the phone said they needed to do more investigation and that I need to call back later. This is where I am right now. Waiting.
This report was posted on Ripoff Report on 02/14/2012 12:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alltimetradingcom/internet/Alltimetradingcom-Shipping-Problems-Credit-Problems-Internet-838986. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.