- Report: #962473
Report - Rebuttal - Arbitrate
Complaint Review: Allure Pools and Spas
Allure Pools and Spas244 Beechbrook Lane. Statesville, North Carolina United States of America
Allure Pools and Spas Jeff Young Jeff Young from Allure Pools seemed like a nice guy. He appeared to be an honest family man who was relatively fair on price and willing to go the extra mile to give up what we wanted...HE TURNED OUT Statesville, North Carolina
*REBUTTAL Owner of company: Allure Pools and Spas Side of the Story
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First off, he WAY over-dug our pool by 2 to 4 feet all the way around. Next he used soil from the dig to build up the patio area. The soil was spongy and we told him not to use it because it would not compact properly. He used the soil anyway and had to bring in an additional 12 loads of soil to create the patio. He should have gotten 10 more to smooth out the grade, but did not. The back of our pool ended up with a steep hill behind it. He hadn't estimated any of the extra dirt, so he used as little as possible leaving it looking like we buried an above ground pool.
On the cement deck, he did not use rebar all the way around the pool as stated by VIKING POOLS which voids our warranty. The concrete cracked in every control joint but also all the way across the patio area and walkways OUTSIDE of the control joints 3 days after it was installed. Basically the whole patio broke off from the pool area.
He left the electrical unburied and the yard ungraded and totally looking ridiculous with the pool basically buried in a berm on the whole back side. The contract stated he was leave a finished grade and to cap any sprinklers that were ruined by the dig...he did not.
The patio was supposed to have a 2 color treatment - it does not and is falling apart!
The cantilevered coping is cracked on every control joint all the way down to the shell.
The WORST part is that the contract states he would install a Aqua rite gold line salt system. What he actually installed is an Aqua TROL gold line salt system. The difference is that the Aqua Trol is for an above ground pool ONLY and a small one at that - 14,000 gallons max. Our pool is an inground fiberglass pool that holds 24, 000 gallons!!!!!
He didn't ask where we wanted the 2 pool lights and he just went ahead and installed them both on one side and because of the contour of the freeform pool, they are both aiming towards the center leaving the steps where you enter and exit the pool totally dark!
He never even finished the job. We had to hire someone else to fix his work and do a lot of it ourselves. DO NOT USE ALLURE POOLS or Jeff Young...they'll rip you off and you'll end up paying lots more to fix it than to just go with a big name pool builder.
This is one of the biggest mistakes we have ever made and we wouldn't want anybody else to get ripped off like we did.
This report was posted on Ripoff Report on 10/31/2012 04:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Allure-Pools-and-Spas/Statesville-North-Carolina-28625/Allure-Pools-and-Spas-Jeff-Young-Jeff-Young-from-Allure-Pools-seemed-like-a-nice-guy-He-962473. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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