Ally still makes excuses why they dont have features they promised just teasers, while not delivering anything. On top of that I just had an experience where their loss prevention/ fraud department gave me a major attitude with the I dont care attitude about them taking my money hostage. They froze my account without any warning. I lost access to my bank account, bills werent getting paid, couldnt access to set up bills, couldnt get cash out from ATM, etc. all b/c I had called in the general customer service dept raising my concerns about the billpay not working correctly (payee information was being altered without me doing it such as payee address and acct number which resulted in some of my bills not getting paid. Was able to find multiple case of similar glitches once I started investigating). The general customer service depts hands were tied as they also didnt know what was going on and couldnt get access to my account. Turns out that the fraud department started looking into the issues I reported, froze my account without notice, and left for the weekend as their FRAUD department only works 8am~5pm ET. I was left without access to my account all weekend without notice. Again, no bill pay, no access, no ATM use. When I finally got a human being from the fraud department on the phone on Monday, the gal who was handling the case took a tone with me (defensive). So I asked to speak with the supervisor who all he did was try to get rid of me and totally had the I dont really care attitude while giving me excuses. No sincerity for what they put me through what so ever. The general service department was clearly trained much better to be professional and be polite and apologetic when they couldnt help. However the fraud department was unprofessional, insincere, and just a 8-to5'er who didnt care.
I am leaving Ally not only because they promised features they cant deliver but because of the billpay issues Ive experienced, along with the most terrible customer service I received from the fraud department. They took my account hostage without notice and they didnt even apologize, just saying thats our process what a cop out to blame the process. Ive spoken to other friends who recently also joined Ally. They told me their nightmare stories and were all leaving. I cant stay with a bank I cannot trust. No way I can trust my money with this bank Im just so shocked they get away with this. They spend all their money on advertising and promising features they dont have. Now I learned that their process is messed up and they dont have respect for their customer and their money. I am baffled they can get away with this.