- Report: #1062722
Report - Rebuttal - Arbitrate
Complaint Review: Ally Financial
Ally FinancialP.O. Box 13625 Philadelphia, PA 19101 Philidelphia, Pennsylvania USA
Ally Financial AKA Nuvell, GMAC Ally Auto, Pushy, Harrassing and all around crappy company. Philidelphia Pennsylvania
*Consumer Comment: I believe you!
*Consumer Comment: With your attitude...
*Consumer Comment: Late Means LATE!
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I had fallen behind on my car note by a fw months due to a job loss. I stayed in touch and paid what I could, when I could until I found a job. I then made arrangements to pay a little extra every month until my notes were caught up.
Everything was fine until three days ago. I mailed a payment which didn't arrive right on time (it was a day late). They began calling while I was at work and could not answer. They called 4 times in 4 hours. I finally answered and the lady on the phone asked me why I mailed the payment and told me that I need to make a payment by phone today.
They could not seem to understand that I already sent one check, I can't afford to add another payment to that right at that moment. I was then placed on hold for an unreasonable amount of time. I almost hung up (because I'm still at work) when a supervisor came on line and lectured me about the importance of paying my bills on time and being responsible.
Keep in mind, I WAS holding up to the arrangements that I had made before but the check was one day late. I was told, like someone else on here, that mailing a check takes too long and that I needed to make my payments online or over the phone. I told the woman that I only have internet access in public places and I'm not going to put my credit card info into a computer at the library. If mailing a payment is so wrong then why do they mail me a bill with a return envelope?
Fast forward 7 more days and they have recieved the last payment that I mailed in and it's time for another phone call. Yes, I am still a little behind but still paying more than my monthly payment to get caught up. This time they called my sister in law at home to leave a message for me because I didn't answer the one phone call I recieved an hour before because I was (again) AT WORK. They didn't even hive me a chance to return the message!
And I'm still not totally sure how they got her number or how they even knew we were related because her phone number is brand new and she's not listed on the loan application. It was humiliating. I am shocked at Ally's practices and my next vehicle will probably be a Hyundai or something. No more GM products for me.
This report was posted on Ripoff Report on 06/27/2013 07:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ally-Financial/Philidelphia-Pennsylvania-19101/Ally-Financial-AKA-Nuvell-GMAC-Ally-Auto-Pushy-Harrassing-and-all-around-crappy-compan-1062722. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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