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  • Report: #778479

Complaint Review: Aloha Rugby

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  • Submitted: Mon, September 19, 2011
  • Updated: Wed, September 21, 2011

  • Reported By: Rochester Colonials — Rochester New York United States of America
Aloha Rugby
Neyer, Internet Argentina

Aloha Rugby Sebastian Forrester items not received, rugby jerseys, uniforms Buenos Aires, Argentina Internet

*Author of original report: Aloha Rugby Update- Products In Process

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This dispute is regarding the purchase of rugby jerseys from Aloha Rugby by the Rochester Colonials. Our payments were sent in on July 21, and the expected time of delivery was 4-6 weeks after payment. As of today, we are going into the tenth week of waiting, with no delivery date in sight. I have been in constant contact with Mr. Sebastian Forrester of Aloha Rugby, and can provide the whole email chain if needed. Email me if you're interested. 

On four separate occasions, we were told by Mr. Forrester that the jerseys would be completed within the next week. Each time, we were then told it would be another week. More recently, I requested pictures of our jerseys be sent to us as proof they were being made. I was told we would get the pictures on Thursday 9/15, but then I received an email that day that he couldn't get the pictures to us until later. Finally on Friday 9/16/11, we were told we would receive images before Monday morning, 9/19. The images were not sent, and 4 emails to Mr. Forrester have gone unanswered.

There has been a constant pattern of unfulfilled promises, and compounding this is the number of complaints we recently found online regarding unfulfilled promises and jerseys not being delivered, and the pattern for their issues looks very similar to ours. He has promised either our product or a return of our money, and I'm worried about not getting either.

This report was posted on Ripoff Report on 09/19/2011 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/r/Aloha-Rugby/internet/Aloha-Rugby-Sebastian-Forrester-items-not-received-rugby-jerseys-uniforms-Buenos-Aires-778479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Aloha Rugby Update- Products In Process

AUTHOR: Rochester Colonials - (United States of America)

After a strongly worded email to Mr. Forrester, we did get the visual proof we were looking for, and we are now confident we will get the products we ordered. I will say that the time frame of 4-6 weeks we were originally told was overly optimistic. If you are comfortable with an 8-10 week turnaround, you can feel comfortable going through Aloha. Just be assertive in your requests for images and updates.
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