• Report: #1006584

Complaint Review: Alpha Flight Guru

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  • Submitted: Thu, January 31, 2013
  • Updated: Thu, February 07, 2013

  • Reported By: Bobby — Peoria Illinois United States of America
Alpha Flight Guru
Internet United States of America

Alpha Flight Guru Flyersmiles.com, www.flyersmiles.com, www.alphaflightguru.com, Tim Gibson DO NOT TRUST THESE PEOPLE! Internet

*UPDATE Employee: AlphaFlightGuru Provides GREAT Customer Service!

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Tim Gibson will pretend to sell you airline miles for cheap airfare, but will only take your money and run. DO not trust him. Read the other reports online if you do not believe me.

This report was posted on Ripoff Report on 01/31/2013 08:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alpha-Flight-Guru/internet/Alpha-Flight-Guru-Flyersmilescom-wwwflyersmilescom-wwwalphaflightgurucom-Tim-Gibso-1006584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

AlphaFlightGuru Provides GREAT Customer Service!

AUTHOR: AlphaFlightGuru - (United States of America)

This issue was a misunderstanding, and everything was resolved to the satisfaction of the customer. 

As a founder of AlphaFlightGuru.com, I'm here to ensure we deliver great customer service and take care of each and every customer. I invite anyone with a question or complaint to call me directly on my cell phone 24 hours a day, 7 days a week at 801-769-6769.

AlphaFlightGuru.com was founded by a dedicated team of entrepreneurs to serve travelers flying internationally in business and first class on the world's best airlines. Through a combination of consolidator fares and our expertise in helping customers redeem their miles, we save our customers 30-70% off their airfare. As a research article published about us on CFO.com states, these savings translate to more than 10% savings for executives total travel budget! Similar articles about our services have been featured on reputable sites including CBS MoneyWatch, Chicago Tribune, and the San Francisco Chronicle. 

In addition, we are proud members of the BBB and have ZERO complaints in the last 3 years, giving us an A rating. We are also members of several travel agency associations including ARC, ASTA, and IATA, to name a few, which all require compliance with their terms and conditions.Our company is Licensed, Bonded, and Insured to the tune of over $2 Million dollars, which provides our customers 100% protection. Because payment for services is accepted via all major credit cards, customers are provided another layer of protection and entitlement to get what they pay for per the airline and travel provider terms and conditions.  

Our team has over 30 years of experience in the travel industry and has served over 100,000 business and leisure travelers, primarily flying in business and first class. Yet as of today there are only 3 complaints on this site, which is a customer service success rate of 99.988%. You can see many testimonials from our raving fans on our Facebook page: https://www.facebook.com/pages/AlphaFlightGurucom/. However, we are happy to answer questions, resolve any concerns, and provide a list of references directly to inquiring customers at their convenience. 

We pledge to provide amazing customer service and to resolve any complaints as quickly as possible.  I'm offering to have you contact me directly if there are issues so that we may resolve them fairly per the terms and conditions of the service and travel providers we work with - and to go above and beyond whenever possible to provide GREAT customer service. 

Thank you! 
Tim Gibson
Founder, AlphaFlightGuru.com
"Enlightening Business Fliers"
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