- Report: #327202
Report - Rebuttal - Arbitrate
Complaint Review: Alpha Products International - X-Treme Electirc Scooters
Alpha Products International - X-Treme Electirc Scooters910 N 19th Ave. Newton, Iowa U.S.A.
Alpha Products - Extreme Scooters - X-Treme Electirc Scooters - Electric ATV pure junk, totally misrepresented, customer support NO Electric at all Newton Iowa
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When dealing with their support they are only able to answer one question at a time even when you ask a couple of simple questions. The do not know their product, do not have any wiring diagrams.
I was told the controller was bad, then sent a new one, it was the wrong one, then they said they have 7 different models and have no idea which one was on my scooter and I had to return the one they sent me and the original. Then weeks later I get it back with the statement " controller was fine, we rewired it so the brake light would work".
You must be a very handy mechanic and electrial wizard to own this item, every repair is major. Here are the issues ( besides it will not run for more than 15 minutes).
1. arrived with broken seat - they replaced
2. rear axle makes terrible noise, thier solution - hammer the axel until it stops. ( I did not take their advise)
3. speed control handle fell apart
4. brake light does not work
5. flat tire
6. All 3 batteries were finally returned (at my expense) and new ones were sent with no explaination.
I contacted them again asking what was wrong with the batteries and they stated they had a bad shipment from China. Well lucky me I got 3 of 3 bad ones.
By the way the new ones still only last 15 minutes
The only way to communicate with them is by their customer support web site. A couple of times they did call, but they called my home number which I asked they call my work number but they did not and they have caller id blocked and will not give a return phone number.
Terrible terrible product and terrible customer support. $800 down the drain.
They also refused to replace this lemon, most likely because a new lemon would be sent.
Stay away from this company
Todd, North Carolina
This report was posted on Ripoff Report on 04/18/2008 10:47 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alpha-Products-International-X-Treme-Electirc-Scooters/Newton-Iowa-50208/Alpha-Products-Extreme-Scooters-X-Treme-Electirc-Scooters-Electric-ATV-pure-junk-to-327202. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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