- Report: #920890
Report - Rebuttal - Arbitrate
Complaint Review: Alpha Warranty Services
Alpha Warranty ServicesPO Box 593 Draper, Utah United States of America
Alpha Warranty Services dishonest, terrible customer service, rude, immoral, untrustworthy, late Draper, Utah
*UPDATE Employee: Claim Approved: Transmission Claim Paid! $1,973.94
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To all potential used car buyers - Avoid Alpha Warranty Services like the plague. Run, don't walk, in the opposite direction. Their customer service is nonexistent. Their favorite practice is to repeatedly put you on extended hold to discourage you from asking questions. They are rude, contradictory, dishonest, unreliable, repeatedly requiring prompting from AAMCO to get approvals and to deliver the transmission itself. In the end they paid out less than $800 toward the replacement cost, despite their up-front claim of being zero deductible. My share was in excess of $300.
Although everyone I spoke with (and was repeatedly on hold with) at Alpha were abjectly rude, abrasive and remarkably unhelpful, a special thanks goes out to "Dean", for even more extraordinary incompetence, idiocy, and utter absence of any understanding of the term "Customer Service."
Bear in mind that Alpha makes their money by selling these so-called warranty services by providing the used car dealership with a portion of the upfront cost - a commission, if you will. So, understand that if your dealer pushes an Alpha plan onto you, they are, in my now experienced opinion, doing you a grave disservice, and I counsel any prospective buyers and any and all dealerships to seek better alternatives in the marketplace.
This report was posted on Ripoff Report on 08/01/2012 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alpha-Warranty-Services/Draper-Utah-84020/Alpha-Warranty-Services-dishonest-terrible-customer-service-rude-immoral-untrustworth-920890. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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