• Report: #987615

Complaint Review: Alpha flight guru

  • Submitted: Thu, December 27, 2012
  • Updated: Mon, February 25, 2013

  • Reported By: Honest traveler — Austin Texas United States of America
Alpha flight guru
Internet United States of America

Alpha flight guru Gene khiz (aka gene khizver, Tim Gibson) Scam, fraud, thieves. Illegal tickets. Internet

*UPDATE Employee: AlphaFlightGuru Believes in Excellent Customer Service

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Alphaflightguru.com is a scam. They heavily advertise "cheap business class tickets" online (mostly thought pay per click programs), and it is a bait and switch operation. They sell illegal tickets using airline miles. The operation is ran by Gene Khiz (Eugene Evegeniy Khziver and Tim Gibson). I purchased tickets from them thinking I was getting a good deal. When arrived at the airport, my tickets were cancelled. American Airlines told me that the tickets that I paid $9k for we're "illegal" and that the are not allowed to be resold. Alpha flight guru is exploiting loyalty programs and they are a scam!!! I had to pay $12k at the airport because I had no flight. I then talked to Gene Khiz who tried to convince me that I was misinformed. A avoid this company at all costs, SCAM!!!!!!!

This report was posted on Ripoff Report on 12/27/2012 10:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alpha-flight-guru/internet/Alpha-flight-guru-Gene-khiz-aka-gene-khizver-Tim-Gibson-Scam-fraud-thieves-Illegal-t-987615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

AlphaFlightGuru Believes in Excellent Customer Service

AUTHOR: AlphaFlightGuru - (United States of America)

As a founder of AlphaFlightGuru.com I'm here to make sure we deliver great customer service and take care of each and every customer.We invite anyone with a question or complaint to call me directly on my cell phone 24 hours a day 7 days a week at 801-769-6769 or email me directly at TimGibson@Gmail.com. The issue noted in the complaint above was the result of a misunderstanding and, at this time, everything has been resolved to the customer's satisfaction. 

AlphaFlightGuru.com was founded by a dedicated team of entrepreneurs to help serve travelers flying internationally in business and first class on the world's best airlines to save 30-70% off with the combination of consolidator fares and our expertise in helping them redeem their  We are proud members of the BBB and have ZERO complaints in the last 3 years with an A rating. Our company is Licensed, Bonded, and Insured to the tune of over $2 Million dollars, which protects you 100%. 

Payment for services is with all major credit cards which provide 100% protection to get what you pay for per the airline and travel provider terms and conditions. We are members of several travel agency associations including ARC, ASTA, and IATA to name a few which all require compliance with their terms and conditions. We are happy to answer questions, resolve any concerns, and provide a list of references about our services. See news articles about us at http://alphaflightguru.com/alpha-flight-guru-in-the-news inlcuding CBS MoneyWatch, Chicago Tribune, and the San Francisco Chronicle as well as our research paper published on CFO.com about how our services have helped save executives 30%-70% off business and first class flights and over 10% off their entire travel budget. 

Our team has over 30 years in the travel industry and have served over 100,000 business and leisure travelers, primarily flying in business and first class, and as of today there are only 3 complaints on this site, which is 99.988% positive. You can see testimonials of our raving fans that are our clients on our Facebook page: https://www.facebook.com/pages/AlphaFlightGurucom/

We pledge to give amazing customer service, resolve complaints as fast as possible, and I'm offering to have you contact me directly if there are issues so we may resolve them fairly per the terms and conditions of the service and travel providers we work with - and to go above and beyond when possible to provide GREAT customer service.

Thank you! 
Tim Gibson
Founder, AlphaFlightGuru.com 
"Enlightening Business Fliers"
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