- Report: #1049459
Report - Rebuttal - Arbitrate
Complaint Review: AlphonsoMango.com
AlphonsoMango.com Shipped Rotten product, unwilling to refund money Internet
*REBUTTAL Owner of company: Post the Pictures
*Author of original report: You are just making my point.but thank you
*REBUTTAL Owner of company: Where are the pictures of 6 Rotten Mangoes?
*Author of original report: Your rant with another ridiculous request and the actual chronology of events
*REBUTTAL Owner of company: Alphonso Mango.Com Never Ships Rotten Mangos
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I ordered Alphonso Mangoes from this store and paid over $10/mango. The mangos arrived and when they were cut open I discovered they were rotten. I took photographs and contacted the seller and sent the photos and requested a refund. He first claimed that the problem was because they had been irradiated and he offered to send me a replacement set if I would pay shipping again. I declined and asked for my money back, stating that I knew the problem was not due to irradiation since I worked in the food industry. I offered to send pictures of all the fruit which he declined and said I needed to ship the rotten fruit back and he would send me a shipping label.
The label never arrived and I sent a reminder. He then accused me of not acknowledging his email (which was untrue since I had the sent email , sucks for him that emails leave a trail) and then wanted a video of each fruit showing the tiny label one each fruit. Really? When you wash fruit the label is taken off and tossed, not preserved like some archelogical find. I send him a note back saying it was absurd to ask for that and all I wanted was a refund. I had already offered him photos that he had declined then I had agreed to send the fuit bacl, now videos?
Needless to say the issue is now with Paypal. We have an Indian vendor with a mindset that everyone is out there to rip him off, instead of simply acknowledging the only person ripping him off was the supplier of mangos.
Buyer beware in dealing with this vendor. I printed out his refund policy and there is no mention of shipping fruit back ,..,much less sending videos.
Will update when Paypal deals with the problem since I am sure that it is not going to be resolved
This report was posted on Ripoff Report on 05/08/2013 05:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/AlphonsoMangocom/internet/AlphonsoMangocom-Shipped-Rotten-product-unwilling-to-refund-money-Internet-1049459. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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