• Report: #905247

Complaint Review: Alpine Access

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  • Submitted: Sun, July 01, 2012
  • Updated: Sun, July 01, 2012

  • Reported By: Armymom50 — Connelly Springs North Carolina United States of America
Alpine Access
Internet United States of America

Alpine Access Lies to Employees Internet, Internet

*UPDATE Employee: Alpine Access Tech Issues

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Do not work for Alpine Access. I work for them for 6 months. We were told during training that if any tech issuses happened on thier part or Cigna's part we would me paid for the hours we missed. 5 months into my employment the computer they sent to work from went out. I was out of work for 4 weeks and missed 150 hours of work. I reported everything like I should, had thier tech department lie about calling and speaking to me and they are now refusing to pay me my tech pay. They have paid me for 50 hours. They still owe me 100 hours. They are saying it is because they could not get a hold of me even though they have recordings of me talking to thier tech department. I am fighting them like carzy on on this. So beware if you go to work for them pray you don't have tech issues cause they will cheat you out of your pay that they promise in training.

This report was posted on Ripoff Report on 07/01/2012 05:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Alpine-Access/internet/Alpine-Access-Lies-to-Employees-Internet-Internet-905247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Alpine Access Tech Issues

AUTHOR: Stacce - (United States of America)



I have worked for Alpine Access since 2009 and each time I have had a tech issue it was resolved within a matter of minutes/hours and if I needed a computer or SRD replaced it was always overnighted without delay and I can always call the tech line to get support with any issue.  As with any company, if you don't answer your phone to receive the help there isn't much they can do.  I have worked with a lot of the same people since 2009 on two different programs and have never heard of any one being down for 150 hours.  Alpine Access has always been more than willing to give there support to help any of us get through the necessary issues.   There was a time that I didn't get paid for a tech issue but I discussed it with my Team Leader and it was taken care of.  I might add, as long as I or any other employee goes by the rules, there is not an issue with working for Alpine Access, they are helpful and understanding!  But, if you can't go by the rules then maybe this job isn't for you. 
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