- Report: #1158576
Report - Rebuttal - Arbitrate
Complaint Review: Alpine Loan Centers
Alpine Loan Centers7180 W Fairview Ave Boise, Idaho USA
Alpine Loan Centers Mountain Loan Centers Randy, floor supervisor - Utah I obtained a loan from Alpine Loan Centers in Boise, Idaho, but unfortunately lost my job the beginning of May. Although I am receiving unemployment compensation, $300 per week only goes so far when one has a house payment, car payment, utility bills, car insurance, etc. I contacted Alpine to let them know the situation and have been trying to keep current on my payments. This last week, I was unable to make a payment and immediately called to update Alpine on the situation. Today, I was told in no uncertain terms that they will no longer work with me because I hung up on the little snot, Randy, when he got threatening about making a payment this week and how much it needed to be. Randy called me right back and then proceeded to lecture me about being rude and that he had put a note in my file stating they will no longer work with me on this debt and that I had better have the payment in by Thursday or else. St. George, UT Utah
*General Comment: Original statement is right,... they are paid to be heartless
*General Comment: Self-entitled much???
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I obtained a loan through Alpine Loan Centers in Boise, Idaho. This company is headquartered in Utah and, if you are late on a payment or cannot make a payment the Utah office calls you. I lost my job and, although I am receiving unemployment, $300 doesn't go very far per week when you have a house payment, car payment, utility bills, etc. When it became apparent I wasn't going to be able to make a payment, I contacted Alpine's Utah office to explain the situation. At first, they were helpful. However, last week I missed a payment (they said that payment would have brought my account current) because I just didn't have the money...had to pay the utility bills and buy groceries...today, I received asking when I would be making another payment, to which I replied it would be Saturday, but that all I could afford was a lesser amount than they wanted. The floor supervisor, Randy, came on the line and stated that I needed to make a higher payment by Thursday. I tried to remain calm and explained the situation to him, but things just escalated on his end and he became very threatening. I finally got so angry that I said, "Fine" (as in fine, I understand you and will make the payment) and hung up. Randy immediately called me back and proceeded to lecture me on being rude and that he had inserted a note into my file that no one at the company would "work with me" any longer and that I better get the payment in by Thursday of this week or else. Lesson learned...never again will I borrow money from this company. They are the worst! They are the ONLY company who is not understanding or helpful. I can only do what I can do. I cannot make myself any clearer. I guess if they file a lawsuit, so be it. DON'T BORROW FROM THIS COMPANY EVER!!!!!
This report was posted on Ripoff Report on 06/30/2014 04:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Alpine-Loan-Centers/Boise-Idaho-83704/Alpine-Loan-Centers-Mountain-Loan-Centers-Randy-floor-supervisor-Utah-I-obtained-a-loa-1158576. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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