- Report: #299168
Report - Rebuttal - Arbitrate
Complaint Review: Al's Army Navy
Al's Army Navy23 N. Orange Blossom Trail Orlando, Florida U.S.A.
Al's Army Navy went to web to open account; got an Internet Explorer alert that website's security clearance was not valid Orlando Florida
*REBUTTAL Owner of company: Couldn't you just call on the phone
This morning I checked with Al's website again, and it still displays the Verified logo and I contacted the people at authorize.net. When you click on that logo it indicates that Al's is a verified site. But when you click on the URL attached to Verify or Authorize URL you find that the message intercept from Internet Explorer is telling you that their URL has a problem that it is either expired or not yet valid. This is a copy of the intercept:
There is a problem with this website's security certificate.
The security certificate presented by this website has expired or is not yet valid.
Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
I have attempted to contact Al's Army Navy website, but to no avail. I have directed an email to the president, a Mr. Neal Crasnow, of the company at their sales office, and have had no response. This has gone on for two days now and there has been absolutely no response. I have contacted the Better Business Bureau to ascertain their status and they have no record of them. (That does not indicate a problem, only that there is no record - positive or negative.)
There has been no response from Al's so I have attempted to find the problem's solution with you, because in checking with other sources they are listed as reputable and an authorized Eureka dealer (at least the Orlando store is). Are they authorized to use the Authorize.net logo in their advertisements if they do have a problem with the security certificate of their website?
I am hesitant to deal with them (and won't until I get a response from them) if that Microsoft interrupt is actual and not a mistake. And if it is not should Al's have an explanation that would deal with that matter; I think that it should.
Jim XXXXXXX in Utah
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This report was posted on Ripoff Report on 01/11/2008 12:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Als-Army-Navy/Orlando-Florida-32805/Als-Army-Navy-went-to-web-to-open-account-got-an-Internet-Explorer-alert-that-websites-299168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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