• Report: #601742

Complaint Review: Always Art Market

  • Submitted: Mon, May 10, 2010
  • Updated: Thu, May 13, 2010

  • Reported By: JRMSR53 — Albuquerque Nationwide United States of America
Always Art Market
1545 Capital Drive Carrollton, Texas United States of America

Always Art Market Balmer Watches Made in Switzerland Carrollton, Texas

*Author of original report: Balmer Watch Scam Update

*Author of original report: Balmer Watch Update

*Author of original report: Continuation of Search for Balmer Watches

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Well after doing some lengthy research regarding Balmer, Wohler, Louis Richard and Duboule Jarrow Watches I have come to some greater understanding regarding their origination. I placed a bid through Air Force UBid site through AAFES. After receiving the watch I had a watchmaker examine it and found it to be "Made in China". So I promptly called UBid and requested a return authorization and refund. I explained to the customer service agent, "if I wanted to purchase a watch made in China I would have done so. She said nothing to refute the claim. Balmer Watches does not originate in Switzerland. [continued below]....

.....  It's ironic they claim to be Swiss Made and give an elaborate history but come to find, they are not Swiss Made at all.  There is no Balmer Watch company registered in Switzerland.  All afore mentioned watches are made in China and imported into the US. The warranty repair location for all these brands is the same;


Always At Market

Service Department

1545 Capital Drive

Suite 106

Carrollton, Texas 75006


After carefully tracing the IP addresses for each supposed manufacture, I found a company "CrystalTech Web Hosting"

1125 W. Pinnacle Peak Road

Suite 103, Phoenix, AZ 85027



OrgName:    CrystalTech Web Hosting Inc.

OrgID:      CRTW

Address:    1125 W. Pinnacle Peak Road, Suite 103

City:       Phoenix

StateProv:  AZ

PostalCode: 85027

Country:    US


NetRange: -


OriginAS:   AS14992


NetHandle:  NET-216-119-64-0-1

Parent:     NET-216-0-0-0-0

NetType:    Direct Allocation




RegDate:    2001-04-27

Updated:    2010-01-25


RAbuseHandle: ABUSE842-ARIN

RAbuseName:   Abuse

RAbusePhone:  +1-602-263-0300

RAbuseEmail:  abuse@crystaltech.com


RTechHandle: NOC11316-ARIN

RTechName:   Network Operations Center

RTechPhone:  +1-602-263-0300

RTechEmail:  support@crystaltech.com


OrgAbuseHandle: ABUSE842-ARIN

OrgAbuseName:   Abuse

OrgAbusePhone:  +1-602-263-0300

OrgAbuseEmail:  abuse@crystaltech.com


OrgNOCHandle: NOC11316-ARIN

OrgNOCName:   Network Operations Center

OrgNOCPhone:  +1-602-263-0300

OrgNOCEmail:  support@crystaltech.com


OrgTechHandle: NOC11316-ARIN

OrgTechName:   Network Operations Center

OrgTechPhone:  +1-602-263-0300

OrgTechEmail:  support@crystaltech.com


Domain name: balmerwatches.com

Registrant Contact:
   Balmer Watch Company

   P Essig (webmaster@balmerwatches.com)
1545 Capital Drive Suite 100
   CarrolltonTX 75006

Administrative Contact:

   Balmer Watch Company
   P Essig (

1545 Capital Drive Suite 100
   CarrolltonTX 75006

Technical Contact:
   Balmer Watch Company
   P Essig (
1545 Capital Drive Suite 100
   CarrolltonTX 75006

Status: Locked

Name Servers:
Creation date: 09 Oct 2003 13:26:30
Expiration date: 09 Oct 2010 13:26:00



CrystalTech Web Hosting is the web host for all mentioned websites along with Always at Market;







This is quite ironic considering their website advertisement. On each site they give elaborate histories and elude to their location of origin but at Balmer they specifically show a map of manufacture origin, which is in Switzerland. 


Don't be fooled by their unfounded claims and pricing. What you are buying is a Made in China watch. They falsely advertise by not disclosing the country of origin. Balmer further claims the "Balmer Swiss Gents Phoenix II Limited Edition" is a limited addition with a run of 


Black - 125 pieces 

Silver - 100 pieces 

Blue - 125 pieces 

Brown - 125 pieces 

Green - 125 pieces 


I've personally counted far more than the 125 pieces from the many dealer and auction sites spread across the internet. They are falsely advertising their location of origin, numbers of limited additions and misleading potential buyers with claims of comparison costs and worth. You'd be lucky to get less than %5 of the suggested retail cost and many time much less. So buyers beware (Caveat Emptor.) Us the old adage "If it looks to good to be true, then it usually is. As of this writing, The most interesting fact is after doing further research I found out all four companies are registered to;


Always at Market




John House

Ex 333



Vice President of Operations

Frank H. Rusch, Jr.

Ex 313




John B. Walker, Jr.

Ex 257



Vice President of Merchandising

Susan Reding

Ex 229



Vice President of Sales

Paul Gardner

Ex 227



Customer Service (Toll Free)



Send mail-in repairs to:



Always at Market

Attn: Repair Department

1545 Capital Drive

Suite 100

Carrollton, TX 75006 1545 Capital Drive

Phone: 972-242-4045

Fax: 972-242-7630


AAM Current Auction Partners Include:









 Shop NBC



This is how they distribute their Made in China watches among other resources.

Top of Form

Related Domains for BalmerWatches.com


You can view their BBB report at: http://www.bbb.org/dallas/business-reviews/internet-shopping/always-at-market-in-carrollton-tx-90033627



Pay special attention to the customer complaint history!


Youll also want to refer to;  http://www.aboutus.org/BalmerWatches.com


Needless to say Im filing a deceptive and fraudulent advertising complaint against Always at Market with the FBI, FTC and the US Attorney General


I'll follow up as I find the manufacture in China and their import partners with this in a few days and let you know how it's going. 




This report was posted on Ripoff Report on 05/10/2010 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Always-Art-Market/Carrollton-Texas-75006/Always-Art-Market-Balmer-Watches-Made-in-Switzerland-Carrollton-Texas-601742. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Balmer Watch Scam Update


Well I may as well tell the rest of the story about watched that are being sold by Always At Market. www.sugwatches.com, www.duboule.com, www.jacotwatches.com, www.wohlerwatches.com, www.romillywatches.com, www.rousseauwatches.com, www.bernoulliwatches.com, www.louisbolle.com, are all registered brands under "Always At Market". They use the same web hosting company "CrystalTec Webhosting" which is employed to do the internet web site for the afore mentioned companies. If you will do a Google search on the TY-2714 movement you will see all the companies listed in the first three pages. The TY-2714 movement is Chinese made and can be bought for approximately $53.00 retail, reference; http://www.ofrei.com/page1119.html. It is not a robust Swiss Action and longevity is doubtful for more than 2-3 years of active service. What's interesting is, last week all of the listed web sites have a his troy section which provided elaborate histories eluding to the connection to famous Swiss and french watchmakers. In reality they aren't! Now each of the sites history sections comments with the exception of Balmer, have been removed and the section has been put under construction. Look for yourself. They obviously had a great deal to hide. They are still misleading the public with their outlandish claims of worth and comparison of pricing to other watches of much higher value and worth. They openly advertise the history of the Non-Magnetic Watch Company of America as part of the history around the development of the Balmer Watch when in fact this is a lie. I have provided the brief history of the Non-Magnetic Watch Company in a previous update. Their false and misleading claims are nothing but fabrications which are directly plagiarized from several web sites word for word. As of today a complaint has been filed with the FTC and FBI.
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#2 Author of original report

Balmer Watch Update

AUTHOR: JRMSR53 - (United States of America)

This just gets better and better as I inquire.  I sent an email to both ETA the supposed supplier of the watch movement and the exporter Montres CHOISI SA and you guesses it, no record of an order from Balmer.  I also asked if the they were made in Neuchatel, Switzerland and they stated, "No"!  See the Attached Photo.  I went to the other sites which belong to Always At Market and guess what?  All of a sudden they have removed their elaborate histories and are under construction.  This is after I made several complaints on other site about their false and misleading advertisements.  Now this has happen in a matter of days since the posting complaints on other sites. Go see for yourself!
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#3 Author of original report

Continuation of Search for Balmer Watches

AUTHOR: JRMSR53 - (United States of America)

Well so far I found a supposed location of Montres Choisi SA, 19 flakenstr, 2500 Biel 4 who is the supposed importer.  Funny thing is the building is totally vacany and available for rent.  So this is a dead end!  The other thing is there was this emportation document which was carefully packaged with the Balmer Watch which indicated the importer was Balmer Watches.  Not the oversea exporter but the receiver with no destination address.  Again this further solidifies that the watches were not made in Switzerland.  I checked with ETA SA to inquire about there claim of swiss movements.  They have not returned my email as of this date but did acknowledge the email and said they would review my request. Montres Choisi S.A. Falkenstrasse 18, 2502 Biel/Bienne does exsist but is not at the address listed on the exportation document.  The building belongs to an Architect Firm named Mader and Partner. They say their new address is as of 2010 Choisi SA Kapellstrasse 26, Grenchen Switzerland but this building is up for rent by a realty company named Ebosa.  I checked with them and the entire building is vacant.  I did find ETA on 2010 Choisi SA Kapellstrasse 26, Grenchen Switzerland around the block. So it's possible that they may have exsisted but I'm able to confirm.  I called the number listed and received no answer.  I'm still trying to find out more information so stay tuned.



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