To Alyon Technologies, Inc. We have sent this letter to both addresses above certified mail with a request for a return receipt. We received the attached bill for $474.03 last week. We have since learned that your company (or the one you supposedly represent) is basically a (censored)/ripoff.
We are writing to inform you that we have no intention of paying this bill, even after you so graciously offered to lower it to $309.00. We want all charges dropped and a letter stating that this has been done as soon as possible.
We have located and removed the dial pass that was downloaded on our hard drive which enabled the company you represent (or you) to dial international calls using our modem without our permission.
On Friday we also received a bill from AT&T for $519.00. We have contacted them and explained your (censored)to them and all charges were immediately dropped. In our over 20 years of being a customer of theirs we have never made an international call and they had put a block as soon as our account was red flagged in their computer to prevent you (or the company you represent) from dialing through our modem.
We also have located a website (www.badbusinessbureau.com) which has over 600 other victims of yours (or the company you represent). We are posting our message along with theirs in order to make other victims aware of your (censored). Your company apparently is not the only one that has attempted to charge consumers that never purchased or authorized such connections (see attached report which is posted on www.ftc.gov/opa/2002/11/integretel.htm).
We also went to the website of the Better Business Bureau in Trenton, NJ and Atlanta, GA. Apparently the New Jersey office has not caught up to you since they have you listed as having a Satisfactory Record (report attached), (http://www.trenton.bbb.org/nis/newsearch2.asp?ID=1&ComID=0221000012001542), however, the Georgia website (report attached) has over 200 complaints filed with you (http://www.atlanta.bbb.org/common.html?location=/home/common/www/mis67/report.php&bureau=atlanta&compid=10000499) .
Of course this might have something to do with the fact that the bill only gives a post office box number in Atlanta, GA. Others might not have thought to send a copy of their complaints to the New Jersey office where your actual offices are located.
We are also sending copies of this letter to the FCC, the FBI, the Maryland, New Jersey and Georgia State Attorney-General?s, the Better Business Bureau in Atlanta, GA (your P.O. Box address) and Secaucus, New Jersey (your real location). We surely hope someone does something to put an end to this as it was truly aggravating and time consuming.
Not only should your company (and/or the company you represent) be gotten rid of and fined but you should be help liable for the pain and suffering and grief you have caused so many.
Hoping you get yours??.
Tracys Landing, Maryland