In July 2011 I purchased an Amana Washer and Dryer from BrandsMart. I am not a fan of service plans, but will buy one if the product is over $500 and used frequently. I bought the BrandsMart plan on the washer, but not the dryer. In September I received a solicitation letter from Amana Extended Service Plans and decided to purchase the 3-year plan for $83.66. I went online and tried to register, using my Discover Card. I did not receive a confirmation number, so I figured it did not work, so then I used my MasterCard with the same results. So I then completed the coupon and mailed it in with my MC number.
I checked my transactions for both cards and found three (3) charges for $83.66 on my MasterCard and one (1) for $83.66 on my Discover card. I sent 2 emails to customer service on the Amana website, only to receive an answer a few days later, which said they could not help me. (In other words, "That's not my job".)
I called 1-866-232-6244 on October 1, 2011 and a customer service agent named Jennifer told me to fax documentation to "Client Service Manager", which I did. She said they would "research" it and get back to me. No one got back to me. I wrote a letter to Whirlpool about the matter as this company is their agent, and no one has responded.
Today I checked to see if my MC had been credited for the multiple charges, only to find they had NOT been removed and yet an additional UNAUTHORIZED $83.66 had been charged on October 5, 2011. I called 1-866-671-7991, the merchant number given under transaction details and spoke with a man named Chris, who said the manager Rhiannon was "looking into it" but would not be back till Monday. He asked if I had called during the week and I informed him I was told someone would contact me, but had not. He told me he had no explanation for the additional charge, nothing could be done about it till Monday, that I should call back on Monday. In other words, it is on me to get my money back. AGI Extended Service Plans is not going to reimburse it without a struggle.
I called Barclays MasterCard and they suggested I send documentation to their Dispute department. They said they could not block this company from charging my credit card. This company has now charged me $418.30 for an $83.66 plan. Given their slow response, this seems to be their way of doing business. It is rather bizarre that they charged me AFTER I submitted my complaint on October 1, 2011. Evidently Whirlpool does not seem concerned about their agent's actions either.