• Report: #978491

Complaint Review: Amana

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  • Submitted: Thu, December 06, 2012
  • Updated: Thu, December 06, 2012

  • Reported By: Dwayne — Howell Michigan United States of America
Amana
Internet United States of America

Amana Whirlppol, Maytag Wont Stand Behind Front Load Washer Internet

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Bought an Amana front load washer less than 3 years ago. We have had multiple problems with and when we first called Amana 6 months after buying it they said we had to purchase the extended warranty to be covered for that service call / repair. So we did, they had a company come out to service it and found a quarter in the pump. Ok clearly not Amanas fault but I had to pay Amana for the warranty AND paid for the service call.
Called them to complain about that and they said since it wasnt their fault they dont cover it. That was mostly understandable so I let it go. Another 6 months later we had another problem with the washer. Company came out and serviced it and we had it repaired.
Less than a year later (current) the washer began making a terrible noise in the spin cycle. Called Amana and they said the extended warranty expired and it wont be covered. So we called a company and they said the bearings are rusted and it would cost over $750 for repair. They said dont even bother, just use it until it eventually breaks and buy a new one. They said never buy an Amana as there is a known problem with the seals on these washers.
So I go on Amanas website to get more info about the washer and they dont even list the front loads for sale anymore. I checked Home Depot where we bought it and they have been removed. I called Amana customer service and they all played stupid and said they didnt know anything about it. They said they wouldnt help us either with our broken washer.
The washer is less than 3 years old, we use it once a week and its on its death bed and thats after having 2 other problems with it up to this point. I would say dont buy this washer but they clearly know they suck and have removed them anyways.

This report was posted on Ripoff Report on 12/06/2012 05:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amana/internet/Amana-Whirlppol-Maytag-Wont-Stand-Behind-Front-Load-Washer-Internet-978491. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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