• Report: #1088164

Complaint Review: Amazon A-Z Claims

  • Submitted: Sun, September 29, 2013
  • Updated: Sun, September 29, 2013

  • Reported By: robertjbaerga — Fort Walton Beach Florida
Amazon A-Z Claims
, Select State/Province USA

Amazon A-Z Claims Bobbili Vipul Account Specialist A-Z claims ignores seller responces and sides with buyers dispite documentation. Florida

*General Comment: Amazon A-Z ripped me off!!

*Author of original report: Amazon A-Z Claims Amended Final Decision

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  A buyer requested a return, received a prepaid stamp and postage, while at the same time he filed a claim and received a refund without sending the product back. A-Z claims somehow missed that I did in fact respond to the A-Z Claim by Phone and via amazons messaging system. I have proof attached that Amazon A-Z Claim failed to document my response. Because of this the buyer stole my product and a prepaid stamp with the assistance of amazon. Within Hours of the A-Z Claim you will see in my records that I contacted Amazon and Contacted the buyer as told. You will see that A-Z claim did not document my response and issued a refund without my approval.

Order #: 111-0032776-4047460

ASIN:B00DYDKB8G


This report was posted on Ripoff Report on 09/29/2013 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon-A-Z-Claims/Select-StateProvince/Amazon-A-Z-Claims-Bobbili-Vipul-Account-Specialist-A-Z-claims-ignores-seller-responces-an-1088164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Amazon A-Z ripped me off!!

AUTHOR: Vicki S - ()

The exact same thing is happening to me!  I sold a "Brand New Sealed in the Box" item.  The buyer bought it & than asked Amazon for a refund stating it had Major glitches & didn't work!  We responded with in 1 day 19 hours & asked the buyer what were the glitches since my husband knows these products inside & out!  Also this is a Brand New one!!  Well, NO RESPONSE from the buyer!  I wrote him 3 times, Amazon ignored my responses & than said I didn't have to do anything that Case Closed.  So I thought ok, I guess he changed his mind or whatever, but than all of a sudden Amazon takes $240 out of my bank without my permission or anything!  I called several times, I emailed many times & they just email me saying "Case Closed"!  Well, I don't have my product back & they took the money back!  N ow I am out everything!!  What can I do about this????  Oh, and they said I never responded to an email, NOT TRUE!!!!

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#2 Author of original report

Amazon A-Z Claims Amended Final Decision

AUTHOR: robertjb - ()

The above A-Z claim [Case 115899481] had been made against me and was found in favor of the buyer because of a mistake in recognizing my response causing the details of the agreement between the buyer and I to be hidden.
 
Amazon finally recognized this mistake on 9/29/13; after continuing to call amazon's a-z claims and having them file a report on my behalf to the seller guarantee department; and  revealed that the product was sent as described, the buyer and I discovered the images were not present at the time of sale therefore we both agreed on a simple return, and that I did in fact respond to the claim.

A-Z claims amended their decision in favor of the buyer and credited my account. 

[Case 115899481] A-Z claim
order number 111-0032776-4047460
 

 

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