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  • Report: #1106791

Complaint Review: Amazon Marketplace

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  • Submitted: Fri, December 13, 2013
  • Updated: Fri, December 13, 2013

  • Reported By: Slybele — Parachute Colorado
Amazon Marketplace
Seattle, Washington USA

Amazon Marketplace Was told to shop elsewhere... Seattle Washington

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My husband’s computer took a nosedive and in diagnosing the problem found he needed a new fan. We bought the fan and found we needed a $5 bracket to install it. I wasn’t able to purchase the bracket from Amazon without buying $25.00 of items. Here is the transcript from my experience with their “Help Chat”…

"Initial Question: I'm trying to order an item that's an "add on" and it keeps saying "saved for later". I just cancelled an order because this item wasn't included and I don't understand why
This was the original order which was supposed to include the item:
Order Confirmation
Order #108-1439354-3213847

04:18 AM(GMT) Amazon(CSA): Hello, my name is Ankit. I'll be happy to help you.

04:19 AM(GMT) Me: Ok cuz the last person never said anything
are you there?
04:20 AM(GMT) Amazon(CSA): Vicki, I'm here
I am really sorry for the inconvenience.
Let me check what we can do to resolve this for you today.


04:20 AM(GMT) Me: thanks
04:21 AM(GMT) Amazon(CSA): I can see that your order # xxx-xxxxxxx-xxxxxxx for an item Verbatim 95101 4.7 GB up to 16x Branded Recordable Disc AZO DVD-R 50-Disc Spindle stand cancelled
04:21 AM(GMT) Me: I mainly need AMD CPU Fan Bracket Base for AM3 socket with Back Plate and Four Screws and the dvds were added but the order only showed the dvds and for seven dollars shipping, forget it.
04:22 AM(GMT) Amazon(CSA): Vicki, can you please share the link with me of which you want to add an item?
04:23 AM(GMT) Me: http://www.amazon.com/gp/product/B0071RSMKA/ref=ox_sc_sfl_title_1?ie=UTF8&psc=1&smid=A3IDT9F5A1GWX6
04:25 AM(GMT) Amazon(CSA): Vicki, can you please go ahead and place an order again?
04:25 AM(GMT) Me: Will it let me buy this now?
04:26 AM(GMT) Me: It's not letting me buy this
04:27 AM(GMT) Amazon(CSA): Do you want to buy only this item or you are placing an order with other item's as well?
04:27 AM(GMT) Me: if i add the dvds, will that work?
04:27 AM(GMT) Amazon(CSA): Please try to add & check
04:28 AM(GMT) Me: i added but have to check out to see?
Shipment 1 of 1
Shipping from Amazon.com
(Learn more)
Shipping to: ME, xx Address.. United States

Verbatim 95101 4.7 GB up to 16x Branded Recordable Disc AZO DVD-R 50-Disc Spindle
$11.99 - Quantity: 1
Sold by: Amazon.com LLC

Nope
04:29 AM(GMT) Me: It's not letting me buy it
04:29 AM(GMT) Amazon(CSA): Yes, please go ahead
04:29 AM(GMT) Me: It still shows 1 item. are you reading what i'm typing?
04:30 AM(GMT) Amazon(CSA): Vicki, can you please tell me the name of an item which you actually want to buy?
AMD CPU Fan Bracket Base for AM3 socket with Back Plate and Four Screws
Is this the one?
04:30 AM(GMT) Me: yes
04:31 AM(GMT) Me: it keeps saying it will save the item for later
04:32 AM(GMT) Amazon(CSA): In this case, it won't allow you to buy an item
04:32 AM(GMT) Me: some shopping site this is
ok so i go somewhere else to buy it?
04:33 AM(GMT) Amazon(CSA): If you can please, I would appreciate this, in a meanwhile I'll forward your feedback to one of my specialist regarding this item
04:33 AM(GMT) Me: so you're saying i need to not shop amazon? that's hilarious"

The follow up email:

"Hello,

I'm so sorry to hear about the experience you had when you contacted us. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.

I checked your cart and see that the AMD CPU Fan Bracket Base for AM3 socket is an add on item.

If you want to include Add-on items to your order, or buy only Add-on items, the order will need to add up to at least $25.

In this case, I've made an exception to our standard procedure and would like you add an extra item that makes order total equal to $25.00 or more than $25.00 so that we will issue refund for the extra item cost.

I recommend you to add the extra item directly with Amazon.com or Fulfilled by Amazon (Not with other Amazon sellers) with your items in your cart and place the order. Once you placed the order, please write back us with the order number so that we will refund you the extra item cost.

Please visit the following link to provide the information we requested"

Seriously.. I emailed back to tell them I plan to forgo Amazon in the future only to get a message that they don’t receive replies.


This report was posted on Ripoff Report on 12/13/2013 01:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon-Marketplace/Seattle-Washington/Amazon-Marketplace-Was-told-to-shop-elsewhere-Seattle-Washington-1106791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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