- Report: #222655
Report - Rebuttal - Arbitrate
Complaint Review: Amazon - Polaroid - Prima Worldwide Warranty
Amazon - Polaroid - Prima Worldwide Warranty1265 Main Street - Bldg. W3 Waltham, Massachusetts U.S.A.
Amazon - Polaroid, And Prima Worldwide Warranty Warranty Service No Replacement, Fix, or Refund ripoff Waltham Massachusetts
*Author of original report: Agreed
*Consumer Suggestion: Great Advice!
*Author of original report: Amazon has agreed to take back the TV and issue a refund
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So I called Amazon and they gave me a direct number to Polaroid who did not seem interested in helping me either but finally state they will contact a service provider in my area. After a month I finally have a service provider come to my house. He looks at the TV and says, yeah its broken and I doubt replacing the circuit board will help but we have to do that first. He states it will take 7-10 business days to get the part and come back and replace the board.
Two weeks later I receive a call from the service provider who says nobody at Polaroid or Prima will return his calls or allow him to order the circuit board. He says to wait a couple days while he tries to resolve the issue. A week later I call him and he has still received no response from either Polaroid or Prima.
So I call Polaroid again and explain all of the above. I ask for a replacement or a refund. They say they wont do that but will recontact their warranty folks. So two months I have had a broken TV from Amazon and nobody will take care of it. I strongly suggest you not buy a TV over 27 inches from Amazon and definitely not purchase a TV from Polaroid. What a nightmare. :(
This report was posted on Ripoff Report on 11/28/2006 01:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon-Polaroid-Prima-Worldwide-Warranty/Waltham-Massachusetts-02451/Amazon-Polaroid-And-Prima-Worldwide-Warranty-Warranty-Service-No-Replacement-Fix-or-R-222655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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