• Report: #435573

Complaint Review: Amazon Prime

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, March 19, 2009
  • Updated: Sun, August 26, 2012

  • Reported By:Newport Beach California
Amazon Prime
1516 2nd Avenue Seattle, Washington U.S.A.

Amazon.com Prime Misrepresents 2-day "Prime" shipping services Seattle Washington

*Consumer Comment: Gifting under Amazon Prime

*Consumer Suggestion: Terms & Conditions

*Consumer Suggestion: Terms & Conditions

*Consumer Suggestion: Terms & Conditions

*Consumer Suggestion: Terms & Conditions

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I subscribed to Amazon.com's Amazon Prime and was ripped-off when Amazon.com Prime arbitrarily cancelled my $79 annual subscription - and refused to refund my membership fees.

Here's how Amazon.com Prime service was represented to me - you pay $79 annually and Amazon.com sends all your purchases via two-day UPS for free. Sounds like a great service, helping you save money if you order frequently from Amazon.com, right? Otherwise, why would someone pay $79 a year for the service, right?

Well, after sending gifts to about a dozen friends and family, I get a nasty email from Amazon.com Prime accusing me of buying stuff on Amazon and "reselling" it at a profit. I was ordered to "Stop Immediately" as Amazon.com Prime service accused me (very rudely, I might add) of violation of their "terms and conditions".

First of all, I'm not reselling anything I bought on Amazon.com. Second, I bought the service to save money on shipping.

Apparently, Amazon Prime is designed for people who would have spent less than $79 for shipping and if you do - they trump some offensive remark and steal your money by not delivering what they promise.

Well, Amazon.com Prime ripped me off because they cancelled my subscription and refused to give me a refund of my $79 fee, or even a pro-rata refund.

My recommendation is to think twice about subscribing to Amazon.com Amazon Prime shipping service.

Kristi
Newport Beach, California
U.S.A.

This report was posted on Ripoff Report on 03/19/2009 06:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon-Prime/Seattle-Washington-98101/Amazoncom-Prime-Misrepresents-2-day-Prime-shipping-services-Seattle-Washington-435573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Amazon Prime

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Gifting under Amazon Prime

AUTHOR: rm0328 - (United States of America)

Please be advised that once you have Amazon Prime you no longer have access to non-Amazon Prime shipping options.  This means that if it says in their terms of service you cannot gift items under Amazon Prime, this means you can NEVER send a gift to anyone unless you are willing to make a second account (which is also against their Terms of Service ).

When you have Prime there are three different shipping options : 3-5 Day Free (not sure why anyone uses this), 2 - day Free, and 1 - day (usually $3.99 as of the time of writing this rebuttal). 

When you don't have Prime the same three options are available, sans the "Prime" logo, and obviously at a cost to be determined at checkout.

I am a web developer and can tell you with 100% certainty, that if they wanted to make it very clear that you can only ship to yourself under their Prime program, they could.  They could simply detect an address that is not your own, send up a warning popup, or disable the action altogether.
Respond to this report!
What's this?

#2 Consumer Suggestion

Terms & Conditions

AUTHOR: Dee - (U.S.A.)

I found the following on their webiste... It appears that you can only ship to YOUR address and not to others.. That is why they thought you were re-selling the products and cancelled your account (as their terms state re-selling is not allowed). The terms say that you can have up to 4 family members AT THE SAME ADDRESS use your membership.

Program Benefits

Prime members are entitled to free Two-Day shipping and $3.99 per unit One-Day shipping on all eligible purchases. Two-Day and One-Day shipping usually apply across business days; however, Amazon Prime members can take advantage of special weekend and other shipping options for qualifying merchandise--these options depend on inventory availability, order deadlines, and in some cases on the shipping address. If you purchase a Prime membership, you may also invite up to four eligible family members living in your household (at the same address) to register for Prime membership at no extra cost. (Please note that any member under age 18 may use the Amazon.com Web site only with involvement of a parent or guardian.) The purchaser can change and/or remove guests at any time. A guest's membership will automatically terminate if the purchaser of the membership ceases to be a member or removes the guest. This program is not available for customers who purchase products for the purpose of resale.
Respond to this report!
What's this?

#3 Consumer Suggestion

Terms & Conditions

AUTHOR: Dee - (U.S.A.)

I found the following on their webiste... It appears that you can only ship to YOUR address and not to others.. That is why they thought you were re-selling the products and cancelled your account (as their terms state re-selling is not allowed). The terms say that you can have up to 4 family members AT THE SAME ADDRESS use your membership.

Program Benefits

Prime members are entitled to free Two-Day shipping and $3.99 per unit One-Day shipping on all eligible purchases. Two-Day and One-Day shipping usually apply across business days; however, Amazon Prime members can take advantage of special weekend and other shipping options for qualifying merchandise--these options depend on inventory availability, order deadlines, and in some cases on the shipping address. If you purchase a Prime membership, you may also invite up to four eligible family members living in your household (at the same address) to register for Prime membership at no extra cost. (Please note that any member under age 18 may use the Amazon.com Web site only with involvement of a parent or guardian.) The purchaser can change and/or remove guests at any time. A guest's membership will automatically terminate if the purchaser of the membership ceases to be a member or removes the guest. This program is not available for customers who purchase products for the purpose of resale.
Respond to this report!
What's this?

#4 Consumer Suggestion

Terms & Conditions

AUTHOR: Dee - (U.S.A.)

I found the following on their webiste... It appears that you can only ship to YOUR address and not to others.. That is why they thought you were re-selling the products and cancelled your account (as their terms state re-selling is not allowed). The terms say that you can have up to 4 family members AT THE SAME ADDRESS use your membership.

Program Benefits

Prime members are entitled to free Two-Day shipping and $3.99 per unit One-Day shipping on all eligible purchases. Two-Day and One-Day shipping usually apply across business days; however, Amazon Prime members can take advantage of special weekend and other shipping options for qualifying merchandise--these options depend on inventory availability, order deadlines, and in some cases on the shipping address. If you purchase a Prime membership, you may also invite up to four eligible family members living in your household (at the same address) to register for Prime membership at no extra cost. (Please note that any member under age 18 may use the Amazon.com Web site only with involvement of a parent or guardian.) The purchaser can change and/or remove guests at any time. A guest's membership will automatically terminate if the purchaser of the membership ceases to be a member or removes the guest. This program is not available for customers who purchase products for the purpose of resale.
Respond to this report!
What's this?

#5 Consumer Suggestion

Terms & Conditions

AUTHOR: Dee - (U.S.A.)

I found the following on their webiste... It appears that you can only ship to YOUR address and not to others.. That is why they thought you were re-selling the products and cancelled your account (as their terms state re-selling is not allowed). The terms say that you can have up to 4 family members AT THE SAME ADDRESS use your membership.

Program Benefits

Prime members are entitled to free Two-Day shipping and $3.99 per unit One-Day shipping on all eligible purchases. Two-Day and One-Day shipping usually apply across business days; however, Amazon Prime members can take advantage of special weekend and other shipping options for qualifying merchandise--these options depend on inventory availability, order deadlines, and in some cases on the shipping address. If you purchase a Prime membership, you may also invite up to four eligible family members living in your household (at the same address) to register for Prime membership at no extra cost. (Please note that any member under age 18 may use the Amazon.com Web site only with involvement of a parent or guardian.) The purchaser can change and/or remove guests at any time. A guest's membership will automatically terminate if the purchaser of the membership ceases to be a member or removes the guest. This program is not available for customers who purchase products for the purpose of resale.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory