• Report: #1127304

Complaint Review: Amazon

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  • Submitted: Fri, February 28, 2014
  • Updated: Fri, February 28, 2014

  • Reported By: ab90011 — Los Angeles California
Amazon
, Select State/Province USA

Amazon Didn't Stand Behind Their Kindle Seattle Washington

*Author of original report: Quick Fix Doesn't Work

*Consumer Comment: Simple Fix

*Consumer Comment: How, again, is this a Ripoff by Amazon?

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Bought a Kindle for my daughter (ten years old) for Xmas.  She registered the device and gave it a password.  She didn't use the device after Xmas morning.  She now (2/28) decided that she wants to use the device.  She has forgotten the email address she used and her password.  I have the reciept but Amazon tell me that there is nothing I can do without the email address that was registered with the Kindle.


This report was posted on Ripoff Report on 02/28/2014 11:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/Select-StateProvince/Amazon-Didnt-Stand-Behind-Their-Kindle-Seattle-Washington-1127304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Quick Fix Doesn't Work

AUTHOR: ab90011 - ()

I was on the phone with Amazon on more than one occasion.  We attempted this but it doesn't work for my Kindle.  The person I talked to stated that it appears some type of Enterpirse Encryption was turned on.  Again I can shoe that I purchased this Kindle less than 3 months ago and they won't do anything for me.

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#2 Consumer Comment

Simple Fix

AUTHOR: coast - ()

Resetting the Kindle will delete all user content.

To reset the Kindle type resetmykindle into the passcode field. Press the Enter key.

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#3 Consumer Comment

How, again, is this a Ripoff by Amazon?

AUTHOR: Ken - ()

Sounds like they need the info to access the information.  Sorry this happened to her, but  you're blaming the wrong one here.

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