• Report: #937062

Complaint Review: Amazon

  • Submitted: Wed, September 05, 2012
  • Updated: Wed, September 05, 2012

  • Reported By: MrD — Houston Texas United States of America
Internet United States of America

Amazon Amazon closed account owes refund to me Internet

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Had an account Amazon prime for 3 months, ordered a few items, incl. a SW program download.

Sent some items back especially shoes that were not comfortable hence not as advertised. Always got a refund.

Before the long weekend placed and order for a new digital camera, value $1000. It arrived in just a box no extra packing material like styrofoam or air pockets.

Charge battery, plug it in, camera will not turn on. Tried several things, no luck. Called Amazon, they sent a replacement ASAP.
Received the next day. Played with it over the weekend, but the camera kept shutting randomly off. So I returned it as well after the weekend.

Requested a refund.  Chatted with an associate about it, and was assured I will receive a refund.

Now I get up this morning had an email Amazon closed my account because of too many returns. singed by generic Account Specialist, no name, nothing. I can't login my account. While it maybe somewhat understandable, now I wonder what happens to my refund they owe me over $1000. Called customer service several times requesting to speak to someone about my return. Was told the customer account specialist will respond within 24 hours. What? I can't login my account, cant access past receipts nor my past digital software download.

I so far already filed a complaint with the attorney General. Anyone ever sued Amazon in small claims court? I will but would like some guidance. Thanks

This report was posted on Ripoff Report on 09/05/2012 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/internet/Amazon-Amazon-closed-account-owes-refund-to-me-Internet-937062. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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