• Report: #963374

Complaint Review: Amazon

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Thu, November 01, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: Paul — Acton Massachusetts United States of America
Amazon
Internet United States of America

Amazon Amazon.com, Amazon Prime Amazon Prime promises 2-day shipping, BUT DOESNT KEEP THAT AGREEMENT !!! Internet

*General Comment: Amazon does offer guaranteed delivery.

*Author of original report: Amazon Prime did not ship by 2-day as they advertised

*UPDATE Employee: Amazon Prime 2 day shipping...

*Consumer Comment: Shipment from the East Coast ?

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Amazon Prime promises 2-day delivery. However, they do not always keep that agreement. Yesterday I ordered something using Amazon Prime that I needed soon for my son's broken leg. Today Amazon shipped it but Amazon says it will be delivered in 3 business days, not 2-days. They did not keep their agreement regarding 2-day shipping.

This report was posted on Ripoff Report on 11/01/2012 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/internet/Amazon-Amazoncom-Amazon-Prime-Amazon-Prime-promises-2-day-shipping-BUT-DOESNT-KEEP-THAT-963374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Amazon

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Amazon does offer guaranteed delivery.

AUTHOR: Trebor44 - ()

When you look at a product in Amazon.com and you are a Prime member there is usually is remark "Order within next Hours:minutes  and we will guarantee delivery by this date" Which is two days away.

The problem is that Amazon does not always ship 2 day service even though it's ordered under the 2 day prime and with the guarantee on the product page. They use Fedex SmartPost from their Charlotte Depot. This is a 2-7 day delivery service (http://www.fedex.com/us/smart-post/outbound.html).

Amazon are misleading their customers.
Respond to this report!
What's this?

#2 Author of original report

Amazon Prime did not ship by 2-day as they advertised

AUTHOR: magsci - (United States of America)

The Amazon web site says "Amazon Prime is a membership program that gives you and your family unlimited fast shipping, such as FREE Two-Day shipping to street addresses in the contiguous U.S., on all eligible purchases."  " If we don't have it, we'll get it to you two days after it's back in stock".  AMAZON DID NOT FULFILL THIS. This is therefore false and misleading advertising on the part of Amazon. I ordered the item on Wednesday Oct. 31, 2012 and Amazon shipped the item the next day on Thursday Nov.1. Amazon sent me an email on Nov.1 informing me that the item had shipped and would be delivered to me by Tuesday Nov.6. THAT IS NOT 2-DAY SHIPPING, THAT IS 3-DAY SHIPPING. COUNT THE DAYS: It shipped on Thursday Nov.1  so by 2-day shipping it should be delivered on Monday, not Tuesday. Amazon sent it by 3-day, not by 2-day. This was not a case of late delivery, this was deliberate by Amazon since they told me on Nov.1 (the day it shipped) that I would receive it in 3 business days.   I needed this item ASAP for my son's broken leg. AVOID DOING BUSINESS WITH AMAZON, THEY DONT FULFILL WHAT THEY ADVERTISE.  
Respond to this report!
What's this?

#3 UPDATE Employee

Amazon Prime 2 day shipping...

AUTHOR: Striderq - (U.S.A.)

From the amazon.com website: Amazon Prime membership will qualify you for FREE Two-Day Shipping on millions of items fulfilled by Amazon.com. This means that items will typically be delivered two days after you order them. However, there are a few factors that may affect the delivery date, including:   Whether the item is in stock when you order. If we don't have it, we'll get it to you two days after it's back in stock. Whether the item is immediately ready to ship. When you order: Check the cut-off time shown on the product page. Items are delivered every day but Sunday (see the chart below for details). We'll let you know on the product page and at checkout when your items are expected to arrive.

The 2 day shipping is not promised or guaranteed but we do try to fulfill it as much as possible. I apologize that you weren't happy with the ship time. Hopefully we can meet your expectations next time.
Respond to this report!
What's this?

#4 Consumer Comment

Shipment from the East Coast ?

AUTHOR: Future4oo0 - (United States of America)

If it is shipping from one of their warehouses affected by the areas hit by the most recent hurricane. Hurricane Sandy on the East Coast. It may take a bit longer to receive, also the mail has been slower since they cannot get to all affected areas still. 

Hope this helps :D
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory