- Report: #1167573
Report - Rebuttal - Arbitrate
Complaint Review: Amazon
Amazon Amazon.com Amazon uses loophole in it's "Buyer Guarantee" to refuse refund. Internet
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When you buy from a seller who sells through Amazon, you are told of a “buyer guarantee.”
Beware. There is a catch. All the seller has to do is claim that your returned purchase never arrived. The only guarantee Amazon offers is that they will take the seller’s word for this. This system is ripe for fraud.
If you buy from a seller who works through Amazon, you can be cheated by any seller who refuses to acknowledge that you returned an item. We smell a class-action suit in the making. If you have been cheated in this manner, please contact us at firstname.lastname@example.org
We will notify Amazon of each case, and will gather all responses to present to an attorney.
When asked about this practice, a “Venkatesh” from Amazon replied:
Hello from Amazon.com.
As mentioned previously, we have reviewed this claim and the information you provided. We have determined that this A-to-z Guarantee claim will remain unchanged.
We understand that you may not agree with this decision, but we will not be able to assist you further with this claim and there will be no further response to your e-mail messages regarding this transaction.
Thank you for choosing Amazon.com.
This report was posted on Ripoff Report on 08/05/2014 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazon/internet/Amazon-Amazoncom-Amazon-uses-loophole-in-its-Buyer-Guarantee-to-refuse-refund-Inter-1167573. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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