Amazon.com and seller, happyskin888, scammers Ripoff merchants, scammers, thieves, cons, fraud , Internet

I placed an order through Amazon.com for some face cream that I love.Something I have been comfortable doing for nearly 20 years!! until today.I opened the second jar of cream from it's bubble wrap and crazy amount of packing tape,and lo and behold the jar is wiped clean of cream.At first,I thought I had accidentally picked up the one I just finished yesterday by accident. NOPE! This was carefully packeaged and wrapped and shipped....used,to the last bit of it.I turned the box over and noticed the circular clear sticker was gone without even a trace of adhesive. I wrote the seller immediately and informed them. I receive this curt reply in broken english,no less.:

dear customer,
i have shipped 2 jars with near 1 lb (US Postal record) to you back in august
so it is almost impossilbe one is empty
i am a honest person and i want to do lots of business on amazon
why would i shipl you an empty jar to ruin my reputation?
besides, your request of returing it is over 30 days
thank you
nancy

I did not call her dishonest,I actually assumed,unlike herself,that it was a mixup with an obviously used,returned item.She clearly couldn't give a crap and then basically said that I was lying. Great customer service,Nancy! Should serve you well with the American customer... I then reported it to Amazon and they simply stated that I should have checked the product(from the order date,of course~impossible since it takes 3 weeks from China)within 14 days and informed them.So I am s.o.l.,"Nancy" or whatever her real name is,has my money as well as Amazon has their cut.Way to support the American consumer,AMAZON!! Screw you,Nancy,now I know you're a thief and a liar!