- Report: #1017599
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com
Amazon.comInternet United States of America
Amazon.com Amazon.com Gift Card Dept. Amazon.com sells fraudulent gift cards. Internet
On 2/4/2013, I scratched off the cover off the gift card claim code in order to use the value of the card. Upon entering my claim code on Amazon's site, it was stated that the card value had already been redeemed by a person not known to our family. I immediately called Amazon's Customer Service. The representative took all of the pertinent information and said that she must forward it to the Gift Card Department and I would hear from them soon.
Three additional lengthy phone conversations and two weeks later, Amazon has done nothing to resolve the situation. The Gift Card Department insists that it must talk to the purchaser of the card, even though they received all of the purchase data (date of purchase, order number and purchaser's name). There has been no meaningful attempt to replace the gift card or find out why it was redeemed by another individual whose name and account information is known to them.
In my opinion, this is a blatant rip-off and fraudulent business transaction done by Amazon.com.
This report was posted on Ripoff Report on 02/20/2013 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/internet/Amazoncom-Amazoncom-Gift-Card-Dept-Amazoncom-sells-fraudulent-gift-cards-Internet-1017599. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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