- Report: #1168891
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com
Amazon.com Apex Media Textbook rental scam. Amazon rented textbook to my daughter. This used book had a damaged cover, but thought that was ok because it was used. When we sent the book back, it was rejected as unacceptable condition and I was charged more than the cost of a new book! The condition of the book never changed while my daughter had the book. This company is ripping off thousands of college students. Internet
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My daughter rented a used textbook from Amazon.com. It arrived with a damaged cover. When she returned the book, it was rejected as "unacceptable" due to the (already) damaged cover, and I was charged over 68 dollars for the book. The book condition did not change or worsen while she had the book. In fact, she only used the book twice while she had it.
Amazon contracts with Apex Media for the actual rental. So, both companies are at fault. There are numerous complaints on Amazon's discussion forum about these fraudulent practices. The discussion is Beware Textnook Rental Scam. This fraud has to stop!
This report was posted on Ripoff Report on 08/10/2014 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/internet/Amazoncom-Apex-Media-Textbook-rental-scam-Amazon-rented-textbook-to-my-daughter-This-u-1168891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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