- Report: #1139577
Report - Rebuttal - Arbitrate
Complaint Review: Amazon.com
Amazon.com Stay away from Amazon.com! They have atrocious outsourced customer service! I cancelled an order, which they verified as cancelled, however, the charge immediately appeared as pending on my bankcard! They said it would disappear! Ha! It is now a permanent posted charge and they continue to say "it's just an authorization and it will disappear"! Uh no, it's been charged, it has a posting ID #! The bank verifies it is a charge! However, they refuse to refund any money and no goods are being shipped as the order was cancelled! Terrible, stay far far away! Seattle Washington
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Cancelled an order with Amazon.com and the charge immediately showed up as pending on my bankcard. Customer service said it was an authorization and would disappear! It did not and is now a posted charge with a posted ID #! Multiple calls to customer service resulted in same response that its an authorization only! My bank says it is not an authorization only! No goods are being received, however, money was taken from my bankcard for nothing other than to make them a little tiny bit richer!
This report was posted on Ripoff Report on 04/17/2014 07:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Amazoncom/internet/Amazoncom-Stay-away-from-Amazoncom-They-have-atrocious-outsourced-customer-service-1139577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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