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  • Report: #350051

Complaint Review: Ambit Energy

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  • Submitted: Fri, July 11, 2008
  • Updated: Tue, August 12, 2008

  • Reported By:Houston Texas
Ambit Energy
www.ambitenergy.com Dallas, Texas U.S.A.

Ambit Energy Breach of Contracted Rate, Disconnecting Service without recieving a bill, Dallas, Houston, Texas

*Consumer Comment: Another Victim

*Consumer Comment: Let me get this straight...

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Upon doing research, I came across Mr. Jere Thompson Jr.'s email address, and was going to send him the following email, hoping that I would recieve a response, but his email address bounced my letter back. I have also left messages, but with no return. The following email is a bit lengthy, but explains everything. Please do not do business with this company- they do not excert fair business practices.

Mr. Thompson-

I do apologize for climbing all the way up the chain of command, but I'm sure that you would be able to help me, when none of your customer services reps can get the job done.

Through its growing base of independent sales Consultants, Ambit Energy is helping educate consumers across the state that it is safe to save money on their electric service, and that they can also expect a higher level of personalized service.

"Our goal is to be the finest, most respected retail electric provider in the country," said Ambit CEO, Jere Thompson, Jr. "And we've made the investment in our back office operations, in our billing system and in our customer service department to deliver on that promise."

http://www.ambitfuture.com/energy/ambit/customer-satisfaction-guarantee.html

Sir- I have a problem, and I would really like some help- I came on board with Ambit energy as a customer back in february of this year. I was unaware of the service that I would recieve, and I am disappointed to say the least. In May- my family and I took vacation for a week- as we were packing to leave, our electricity was shut off. I called your customer service # ( 877.282.6248 ) and they said we were disconnected for nonpayment- I hadn't recieved a bill for the month yet! Even so, if I had, it was only 15 days late. I was obligated to pay a $125.00 deposit, on top of the month due, on top of reconnect fees to total $415.

Yesterday, 7/10/08, I came home from work at 6 pm to find a similar situation, only I had paid the bill. My power was disconnected for non payment of $18.92- the remainder of the bill that I had not yet recieved. I took a guess on my online billing a week and a half ago to pay the bill at $130... over what my other bills were averaging at my contraced rate of 10.94 c/kWh.
Since your customer service office closes at 6pm- I was unable to reach someone until 10:23 this morning ( your 'system' was down, per Jeff Kasvohm CSR). I paid the remainder, plus $15.03 disconnect fee, plus $50.08 reinstatement fee, totalling $84.03 ( conf# 1907802033). Let's hope my service gets turned on before I have to sleep in a hotel with my husband and two small preschool age children again, right?

The problem that I am having is still not discovered yet.... I understand that I have been disconnected for non payment, even if I had not yet recieved a bill. I understand the outrageous reconnect fees, even if I should have never been disconnected. I even understand charging a deposit after the contract has been initiated.

What irks me is this: The only reason why I signed up with Ambit energy is because of your above quote, "...it is safe to save money on their electric service, and that they can also expect a higher level of personalized service."

Sir- I cancelled my account with TXU and signed with your company on a 1 year contracted rate of 10.94 cents / kWh + $9.99 monthly charge because of my expectations of the fluxuating price of energy for the year. Because of the lack of consistancy recieving my bills, I am being penalized by your company for $30.06 in disconnect fees, $100.16 in reinstatement fees, $125 in a deposit that I had to make after the contract commenced, and now... $116.73 and counting in raised rates.

What can Ambit energy do about this? I would love to be happy with your company again, like I was in the beginning, and I would enjoy telling my friends about how Ambit is, like you said "...the finested, most respected retail service provider..." in my book. After all- word of mouth is how you build a good business, isn't it?

And.....
No response.

Morgan
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 07/11/2008 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ambit-Energy/Dallas-Texas-75202/Ambit-Energy-Breach-of-Contracted-Rate-Disconnecting-Service-without-recieving-a-bill-Da-350051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Another Victim

AUTHOR: Ordinaryaverageguy - (U.S.A.)

Just read the fine print!! I had recently had the unfortunate privilege of being disconnected. My fault and my mistake entirely But dealing with Ambit Customer Service is impossible since you cannot talk to a live person. I tried three times to reach them, on hold over an hour on each attempt with no luck. I finally gave up and paid online. They have normal fees for reconnect, no big surprise there. However, once I got my next bill I notice it was about double what it normally was. If you get disconnected for any reason, you lose your contract rate. I had a contract rate of 10.9 per kilowatt, not I pay 19.9 per kilowatt. My bills went from $190 to $390. And it will remain this way for at least 6 months and there is nothing you can do about it.
I do not know of another company that abuses their customers this way. Now I will feel like a total DONKEY if one of my relatives/friends has to go through this.
Customer service is non-existing in my opinion and they rob you with the charges if you slip up.

This may be legal, but it is a rip-off non-the-less! This is hidden in the fine print and these are very abusive rates. The worst part is trying to talk to a live person.

They do not go out of their way to help you in this situation because they have too much to gain by allowing you to slip up.

Avoid this company if customer service is what you seek. Not worth the pennies you save over the big companies...
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#2 Consumer Comment

Let me get this straight...

AUTHOR: Dani - (U.S.A.)

"I called your customer service # ( 877.282.6248 ) and they said we were disconnected for nonpayment- I hadn't recieved a bill for the month yet!"

Response: You didn't pay your bill, it got shut off. A paper statement is a courtesy, not a right. Companies do not HAVE to send you a statement.



"Yesterday, 7/10/08, I came home from work at 6 pm to find a similar situation, only I had paid the bill. My power was disconnected for non payment of $18.92- the remainder of the bill that I had not yet recieved. I took a guess on my online billing a week and a half ago to pay the bill at $130... over what my other bills were averaging at my contraced rate of 10.94 c/kWh."

Response: You paid the bill on the assumption that it would be the same as any other month and rather then calling them the day you paid it to confirm, you wait until you get shut off (again not getting a bill which, as I've said, is not manditory for companies) to find out that something is wrong.


"I understand that I have been disconnected for non payment, even if I had not yet recieved a bill. I understand the outrageous reconnect fees, even if I should have never been disconnected. I even understand charging a deposit after the contract has been initiated."

Response: If you understand all of this, what can they do? You agree to all these charges and you paid them. Keep better track of your bills. Make a calendar and mark down each day of every month that your bill is due and pay the bill before then. If you haven't gotten a bill by the week before it's due, CALL THEM! Paying your bills is your responsability. When you have monthly bills, you know there due EVERY month, not just when the post office gets around to delivering your statement.
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