- Report: #933665
Report - Rebuttal - Arbitrate
Complaint Review: Ambit Energy
Ambit EnergyP.O. Box 660462 Dallas, Texas United States of America
Ambit Energy Green trumps Customer Service Dallas, Texas
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After filing a report to the PUCT, I asked about the "disconnect fee" and PUCT said they would look into it. The next morning I received a call from Ambit, irritated about the complaint; they said they would return the fee, but it was Ambit policy not to do so and that I had agreed to the policy (don't remember anything about slamming and termination fee though). It's been almost a month, the fee is still on my bill and when I spoke to Ambit's customer service, I was told "it hasn't been released by billing yet;" of course not, I was only billed for $45, there is $175 left to apply to "future invoices." I guess it's another call to PUCT to find out if I'm in the no cost money loaning business!
This report was posted on Ripoff Report on 08/28/2012 09:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ambit-Energy/Dallas-Texas-75266-0462/Ambit-Energy-Green-trumps-Customer-Service-Dallas-Texas-933665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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