Our home has solar and we're billed through JCP&L. With solar, the meter has two readings. One is kilowatt hours (kwh) used and kwh out, which is energy created by solar and being solar BACK to JCP&L. We get billed for the difference from JCP&L.
We switched our electricity generation portion of the bill to Ambit some time ago due to the pricing they were offered and promise of exemplary customer service. This doesn't seem to be true by any means.
Since January, Ambit has not only been charging me for the electricity I've been consuming (which is correct), but ALSO for the electricity that I'VE been creating with solar. So, I'm creating my own power and Ambit is charging me for it!
I've started my conversations with Ambit on 3/6 and was told someone would call me back. That didn't happen, so I called back on 3/8 and spoke with Claudia. I explained all the credits due and she indicated it would take up to 5 days for billing to make corrections. She told me someone would call back on the 13th. That didn't happen, so I spoke to Nick on 3/15 to learn that nothing has been issued yet. Called back again on 3/22 and nothing was issued yet. Called back again 3/26 and they indicated that a credit for the previous months of $44.99 was submitted to JCP&L and would show up on my April bill.
The beginning of April, I received my JCP&L bill, and low and behold, the credit was not applied. But worse, is they did the same billing error AGAIN! For this bill, I used 478 kwh of power from the grid, but created 504 kwh of electricity by solar. I actually made more energy than I used and JCP&L gave me a credit to roll over to next month. However, Ambit billed me not only for the 478 kwh used, but ALSO the 504 kwh I created! So, now I have a $100 bill when it should be $0 that I have to pay otherwise my account goes into default.
I spoke to Ambit on the 4/5 indicated that I haven't seen the credit from last month, yet and the new billing error. They submitted this to billing and said there should be an answer in 5 days. As of today, 4/13, this STILL has not been corrected! And now I'm forced to pay a bill that I shouldn't need to since I got solar.
I asked to speak to someone in billing, but they don't take phone calls. I asked for a letter from Ambit stating that a credit is due (at least for the $44.99 that they approved), but they won't do that. I asked if I can do a conference call with JCP&L to tell them about the credit, but that's not possible. They said all I can do is wait for billing to correct the issue and couldn't give me any timeframes since they've already exceeded the 3-5 days. In addition, they cancelled my account so I don't even have any guarantee that I'll see a credit come through.
As of right now, I'm due an immediate credit of $134.95 for their incorrect billing. It's amazing how they don't know the difference between addition and subtraction!