- Report: #841943
Report - Rebuttal - Arbitrate
Complaint Review: Ambit Energy
Ambit EnergyP.O. Box 660462 Internet United States of America
Ambit Energy Fraudulent business practices and customer charges for company errors, Internet
MONTHLY CHARGES GO FROM $200 TO $545 OVER TWO MONTHS Ambit changes my service from a 8.88 cent per KWH rate to a 18.0 cent per KWH rate without notice and my bill rises from $200 to $545 per month. I only notice this after 3 months of ever increasing bills over the winter. This rate change is "allowable" as per their disconnect notice. Unfortunately for them, they admittedly erroneously handled my account and should not have had sent the disconnect notice in the first place. Now I am requesting credit for the three months of over-billing.
The main reason for posting this is to see if this "computer error" is a common practice for Ambit Energy and a way for them to rip-off customers. I could see this as a simple mistake if it happened once to me. BUT to see them lose my credit card information two months in a row and then see the spike in energy pricing that resulted makes me think this is more of a planned program for profit. Perhaps this is because I am a Spanish speaking customer they think they can get away with this?
This report was posted on Ripoff Report on 02/19/2012 08:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ambit-Energy/internet/Ambit-Energy-Fraudulent-business-practices-and-customer-charges-for-company-errors-Inter-841943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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