- Report: #1133811
Report - Rebuttal - Arbitrate
Complaint Review: Ambit Northeast energy
Ambit Northeast energy, Texas USA
Ambit Northeast energy Raised electric supply rate from 7.79 kwh to over 24 cents kwh Plano Texas
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Ambit Electric contacted me in April 2013 asking me to switch to them for my electricity supplier. I was told I would save at least 3% per year from the local utility rate and would be started at a rate of 7.99 kwh. They did not explain to me that this rate was variable and would very possibly skyrocket or I would never have agreed to switch. I noticed my bill had gone up quite a bit, but since it was so cold, I figured I would just try harder to conserve. After receiving a bill in February for over $700, we became alarmed and made every effort to conserve electricity. Then today, I received a bill for over $1,000. I examined the bill carefully and saw that my kwh had decreased from 5266 to 3798, yet my bill had gone up over $300. It went from 10.77 kwh to 22.27 kwh. When I called Ambit to complain, they told me I signed up for a variable rate and they could charge me whatever I wanted and too bad if I didn't like it. I had no idea that rates could ever be increased that much. We cannot afford to pay this electric bill and I don't know what to do. They would not help me at all unless I signed a "contract for a fixed/variable rate". When I said those two terms contradict, I was given no answer. The rep treated me rudely and would not let me speak to anyone else.
This report was posted on Ripoff Report on 03/26/2014 10:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ambit-Northeast-energy/Texas-25086/Ambit-Northeast-energy-Raised-electric-supply-rate-from-779-kwh-to-over-24-cents-kwh-Pla-1133811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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