I picked up up my elderly 82 yr. old and disabled vet father at DFW on 9-25-06. I saw that his bag was broken the next day after I got him to his home. I looked on the AA web site and saw that I had 24 hr. to fill out a damaged bag report for repairs. I tried to use the on line report system but it was so poorly worded that I could not get it to operate. After much effort on dealing with automatied phone lines I got a person at DFW baggage who told me to fax a man named Paul about my problem. I was not able to fax any one as I am disabled myself and had no transportation to a supermarket customer service center where I can fax things. Paul does not take phone calls or emails from customers. I called a customer service center and got a agent named richard. At first he tried to tell me that it was not his dept. and tried to refer me back to where had been. I tried to tell him my story and he instantly told me that the time limit was wrong over and over again. finally I told him that I was reading it off the web site. He told me the web site was wrong and fixing the web site was not his job. I asked where he was, he said Dallas which was the worst city in the world. I asked who his supervisor was he said danielle jenkens. I asked to speak to her, he said she does not take phone calls from customers as she is too busy with her job. I asked what his last name was he said he was not going to tell me and I should get off his phone line now. Then he hung up on me. I still have a broken bag that I can not get fixed and no body to help me. The only good thing about AA is that AA is not United. In that AA never promised to refund passangers tickets then refuse to do so after 911 and United did. AA & United did however work together to stop government oversite of air security in the US as did all air carriers in that security was to expensive. 911 stoped most but not all of that. Thank god for El Al which I will fly in the future.