• Report: #20296

Complaint Review: Ameri-Source Publications

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  • Submitted: Mon, May 06, 2002
  • Updated: Wed, May 07, 2003

  • Reported By:Cerritos ca
Ameri-Source Publications
PO Box 2661 Chanmplain, NY 12919 Champlain, New York U.S.A.

Ameri-Source Publications telemarketing rip-off fradulent billing Champlain, New York

*Consumer Comment: It's Like a Bunch of Trained Parrots! Carrie is Right on the Money!

*Consumer Comment: This is for the ever so naive James from Montreal (UNFAIR ALLEGATIONS)

*Consumer Comment: The WWS Training Manual

*Consumer Comment: The WWS Training Manual

*Consumer Comment: The WWS Training Manual

*UPDATE EX-employee responds: Unfair Allegations

*UPDATE EX-employee responds: information technologist, inside information

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One of our high school received an inocuous phone call for a survey. Not to long after, this company sends a bill for supposed advertising as a result of the survey yet no publication was given. The company claims tht they were billing for Business to Business listing for 2 years. The school never placed such an order. There would never have been a need to place business to business advertisement. The school wrote back to say that there was no intent to order any advertising.

This company takes the school to collections on fraudulent billing and have since sent numerous harassing notices.

Joshie
Cox, California

This report was posted on Ripoff Report on 05/06/2002 01:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ameri-Source-Publications/Champlain-New-York-12919/Ameri-Source-Publications-telemarketing-rip-off-fradulent-billing-Champlain-New-York-20296. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

It's Like a Bunch of Trained Parrots! Carrie is Right on the Money!

AUTHOR: Robert - (U.S.A.)

Dear Carrie,

You should see the letter World Wide Source "Management" sent to the New York Attorney General's office in response to my complaint. Same general tone as James' remarks.

"Im sorry, there seems to be a misunderstanding" is NOT in their vocabulary. The letter from "Management" ( it was NOT signed and I can understand why) took issue with my explaination of the whole story (even disagreeing on when they billed me and I have the dated invoice!) Go figure... World Wide Source, where the customer is always wrong... regardless of the facts.

The letter contained several spelling errors, including my name! It is sad to think these creeps may actually think themselves incapable of success in honest enterprise.

And Carrie, you nailed it when you said they all say the same thing!
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#2 Consumer Comment

This is for the ever so naive James from Montreal (UNFAIR ALLEGATIONS)

AUTHOR: Carrie - (Canada)

You say you worked in Customer Service? Are you sure you aren't one of the owners because you just said word for word what I heard come out of the mouth of the owner of Pinacle Publishing and MDSC Publishing who just so happens to originate from MONTREAL. They just so happen to run their business the exact same way. Interesting, wounldn't you say. I also find it interesting that you are on this site. Why would you be on this site if you work for a legitimate company?
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#3 Consumer Comment

The WWS Training Manual

AUTHOR: Robert - (U.S.A.)

In the brief of the Missouri case pending against Pavlos Angelatos and WWS some interesting 'techniques' for circumventing receptionists and gaining 'approval' are detailed. So when the former employee states that "we had approval," realize that it was skillfully coerced. The Missouri report brief states:

"WWS, through its agents, represent to their prospective customers that the directory
listing being offered is in the prospective customers local telephone company
Yellow Pages. WWS agents begin their sale to prospective customers with,
(Sir/Maam), this is _________your Account Representative from World Wide
Source, calling regarding your listing for the business-to-business Yellow Pages, The
American Business Index... By promoting the directory as the Yellow Pages
consumers are left thinking this is a solicitation for their local Yellow Pages.
14. This representation of WWS directory as the Yellow Pages is reinforced by
Defendants telemarketing training materials:
a. Simply refer to our product/service as a National Yellow Page Listing.
Everyone knows what that entails and you are less likely to be needlessly
interrogated.
b. The simplest way to [get past the receptionist] is to simply say: Who
handles you Yellow Page listings?
15. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the American Business Index: When asked [what directory this is,
or to describe the product], simply REPEAT the directorys name, and continue
instantly with your Presentation.
16. Defendants, through their agents, also represent to their prospective customers that
WWS offers a renewal of a previous listing, thus contributing to the confusion with
the local Yellow Pages mentioned above.
17. This implication that the customer is being asked to renew its listing is conveyed by
Defendants telemarketing script, which contains the following series of
representations that state or imply that the business already has a listing which it is
simply being asked to renew or update:
a. that the caller simply need[s] to verify that the business listing is correct
for the new edition.
b. that the customer will receive a Revision Form for this term, suggesting a
revision of some earlier listing.
c. that with a listing, the customer has been brought up to date for the new
edition, again suggesting a revision of an earlier listing;
d. that this is this years order, as opposed to last years order.
18. Defendants, through their agents, use a rebuttal script that reinforces the
representation that the company sells renewals of existing directory listings, and that
avoids responding to questions about renewal, as follows:
a. I just need a minute of your time to update your listing.
b. [T]his is a Courtesy Call to confirm that your listing is accurate for the new
edition.
c. Right now were only updating your listing...
d. [Question:] Did we received [sic] it?/Have I done this before? [Answer:] Im
in the subscription department...we have you currently listed in our database
and we have you scheduled for the next 2 years. Im just calling to confirm
that we still have you listed correctly...
19. Defendants telemarketer training materials further underscore the representation
that customers commonly renew their listings:
a. Renewing Clients should want the product again...
b. Many clients may very well have not been listed before.
c. If a customer has purchased before...
d. Clients who have bought and paid for previous services.
20. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the renewal aspect of the listings offered by the company: If a
Client asks if they have paid for the product before, the Agent must indicate that:
for security reasons we never keep financial details on file...
21. WWS began marketing its two-year directory listings only in October 2000, therefore
it is unlikely that any customers contacted in 2000, 2001, or early 2002 could have
renewed an existing listing.
22. Defendants, through their agents, further represent to their prospective customers that
the circulation of the American Business Index is over 1 million. This is reflected
in WWS rebuttal script as follows: [Question:] What is the circulation of this
directory? [Answer:] We publish over 1 million listings per year.
23. WWS is deceptive in its answer by stating how many listings they publish, rather
than how many copies of the book are actually sold.
24. In fact, the circulation of the American Business Index is actually about 35,000.
25. On information and belief, Defendants, through their agents, have billed many of
their customers$399.95 for listings in the American Business Index without obtaining
authorization from them.
26. As of July 12, 2002, the State of Missouri had received 18 complaints directed at
WWS."
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#4 Consumer Comment

The WWS Training Manual

AUTHOR: Robert - (U.S.A.)

In the brief of the Missouri case pending against Pavlos Angelatos and WWS some interesting 'techniques' for circumventing receptionists and gaining 'approval' are detailed. So when the former employee states that "we had approval," realize that it was skillfully coerced. The Missouri report brief states:

"WWS, through its agents, represent to their prospective customers that the directory
listing being offered is in the prospective customers local telephone company
Yellow Pages. WWS agents begin their sale to prospective customers with,
(Sir/Maam), this is _________your Account Representative from World Wide
Source, calling regarding your listing for the business-to-business Yellow Pages, The
American Business Index... By promoting the directory as the Yellow Pages
consumers are left thinking this is a solicitation for their local Yellow Pages.
14. This representation of WWS directory as the Yellow Pages is reinforced by
Defendants telemarketing training materials:
a. Simply refer to our product/service as a National Yellow Page Listing.
Everyone knows what that entails and you are less likely to be needlessly
interrogated.
b. The simplest way to [get past the receptionist] is to simply say: Who
handles you Yellow Page listings?
15. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the American Business Index: When asked [what directory this is,
or to describe the product], simply REPEAT the directorys name, and continue
instantly with your Presentation.
16. Defendants, through their agents, also represent to their prospective customers that
WWS offers a renewal of a previous listing, thus contributing to the confusion with
the local Yellow Pages mentioned above.
17. This implication that the customer is being asked to renew its listing is conveyed by
Defendants telemarketing script, which contains the following series of
representations that state or imply that the business already has a listing which it is
simply being asked to renew or update:
a. that the caller simply need[s] to verify that the business listing is correct
for the new edition.
b. that the customer will receive a Revision Form for this term, suggesting a
revision of some earlier listing.
c. that with a listing, the customer has been brought up to date for the new
edition, again suggesting a revision of an earlier listing;
d. that this is this years order, as opposed to last years order.
18. Defendants, through their agents, use a rebuttal script that reinforces the
representation that the company sells renewals of existing directory listings, and that
avoids responding to questions about renewal, as follows:
a. I just need a minute of your time to update your listing.
b. [T]his is a Courtesy Call to confirm that your listing is accurate for the new
edition.
c. Right now were only updating your listing...
d. [Question:] Did we received [sic] it?/Have I done this before? [Answer:] Im
in the subscription department...we have you currently listed in our database
and we have you scheduled for the next 2 years. Im just calling to confirm
that we still have you listed correctly...
19. Defendants telemarketer training materials further underscore the representation
that customers commonly renew their listings:
a. Renewing Clients should want the product again...
b. Many clients may very well have not been listed before.
c. If a customer has purchased before...
d. Clients who have bought and paid for previous services.
20. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the renewal aspect of the listings offered by the company: If a
Client asks if they have paid for the product before, the Agent must indicate that:
for security reasons we never keep financial details on file...
21. WWS began marketing its two-year directory listings only in October 2000, therefore
it is unlikely that any customers contacted in 2000, 2001, or early 2002 could have
renewed an existing listing.
22. Defendants, through their agents, further represent to their prospective customers that
the circulation of the American Business Index is over 1 million. This is reflected
in WWS rebuttal script as follows: [Question:] What is the circulation of this
directory? [Answer:] We publish over 1 million listings per year.
23. WWS is deceptive in its answer by stating how many listings they publish, rather
than how many copies of the book are actually sold.
24. In fact, the circulation of the American Business Index is actually about 35,000.
25. On information and belief, Defendants, through their agents, have billed many of
their customers$399.95 for listings in the American Business Index without obtaining
authorization from them.
26. As of July 12, 2002, the State of Missouri had received 18 complaints directed at
WWS."
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#5 Consumer Comment

The WWS Training Manual

AUTHOR: Robert - (U.S.A.)

In the brief of the Missouri case pending against Pavlos Angelatos and WWS some interesting 'techniques' for circumventing receptionists and gaining 'approval' are detailed. So when the former employee states that "we had approval," realize that it was skillfully coerced. The Missouri report brief states:

"WWS, through its agents, represent to their prospective customers that the directory
listing being offered is in the prospective customers local telephone company
Yellow Pages. WWS agents begin their sale to prospective customers with,
(Sir/Maam), this is _________your Account Representative from World Wide
Source, calling regarding your listing for the business-to-business Yellow Pages, The
American Business Index... By promoting the directory as the Yellow Pages
consumers are left thinking this is a solicitation for their local Yellow Pages.
14. This representation of WWS directory as the Yellow Pages is reinforced by
Defendants telemarketing training materials:
a. Simply refer to our product/service as a National Yellow Page Listing.
Everyone knows what that entails and you are less likely to be needlessly
interrogated.
b. The simplest way to [get past the receptionist] is to simply say: Who
handles you Yellow Page listings?
15. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the American Business Index: When asked [what directory this is,
or to describe the product], simply REPEAT the directorys name, and continue
instantly with your Presentation.
16. Defendants, through their agents, also represent to their prospective customers that
WWS offers a renewal of a previous listing, thus contributing to the confusion with
the local Yellow Pages mentioned above.
17. This implication that the customer is being asked to renew its listing is conveyed by
Defendants telemarketing script, which contains the following series of
representations that state or imply that the business already has a listing which it is
simply being asked to renew or update:
a. that the caller simply need[s] to verify that the business listing is correct
for the new edition.
b. that the customer will receive a Revision Form for this term, suggesting a
revision of some earlier listing.
c. that with a listing, the customer has been brought up to date for the new
edition, again suggesting a revision of an earlier listing;
d. that this is this years order, as opposed to last years order.
18. Defendants, through their agents, use a rebuttal script that reinforces the
representation that the company sells renewals of existing directory listings, and that
avoids responding to questions about renewal, as follows:
a. I just need a minute of your time to update your listing.
b. [T]his is a Courtesy Call to confirm that your listing is accurate for the new
edition.
c. Right now were only updating your listing...
d. [Question:] Did we received [sic] it?/Have I done this before? [Answer:] Im
in the subscription department...we have you currently listed in our database
and we have you scheduled for the next 2 years. Im just calling to confirm
that we still have you listed correctly...
19. Defendants telemarketer training materials further underscore the representation
that customers commonly renew their listings:
a. Renewing Clients should want the product again...
b. Many clients may very well have not been listed before.
c. If a customer has purchased before...
d. Clients who have bought and paid for previous services.
20. Defendants telemarketer training materials encourage efforts to avoid answering
questions about the renewal aspect of the listings offered by the company: If a
Client asks if they have paid for the product before, the Agent must indicate that:
for security reasons we never keep financial details on file...
21. WWS began marketing its two-year directory listings only in October 2000, therefore
it is unlikely that any customers contacted in 2000, 2001, or early 2002 could have
renewed an existing listing.
22. Defendants, through their agents, further represent to their prospective customers that
the circulation of the American Business Index is over 1 million. This is reflected
in WWS rebuttal script as follows: [Question:] What is the circulation of this
directory? [Answer:] We publish over 1 million listings per year.
23. WWS is deceptive in its answer by stating how many listings they publish, rather
than how many copies of the book are actually sold.
24. In fact, the circulation of the American Business Index is actually about 35,000.
25. On information and belief, Defendants, through their agents, have billed many of
their customers$399.95 for listings in the American Business Index without obtaining
authorization from them.
26. As of July 12, 2002, the State of Missouri had received 18 complaints directed at
WWS."
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#6 UPDATE EX-employee responds

Unfair Allegations

AUTHOR: James - (Canada)

I worked for Ameri-Source in Customer Service for some time. It is fine that the small number of clients who posted their complaints here decided that they no longer want the services, but most or all of the comments I've read are unfair.

I worked with clients after they received their bills and I had several clients contact me who said they did no order the service. Problem is, every time, someone in their organization did. Always these people told Ameri-Source operators that they had the authority to make the decision and authorized the advertising. And each time there was proof of this.

It's not true to say that the billings were done without the okay of the clients. Make sure the people who answer the phones know whether or not they can buy and if you don't want advertising don't order it.

Thank you.
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#7 UPDATE EX-employee responds

information technologist, inside information

AUTHOR: z - ()

I am a ex-employee of ameri-source publications. I want ot bring down this company, because I had just recently starting discover information, before I was put out of my job.

They not only fraud the united states, they started even doing canada. The mailing addresss in champlain ny is just a p.o box and people from montreal go and pick it up. There is no office in NY. please contact me. thank you
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