As a first time buyer of an RV without immaculate credit, we knew that making a purchase such as this would be a difficult path to follow. Its been told to us many times that financing an RV is more difficult than a car because it isnt considered a necessity to own a RV.
We stopped by this location on a Monday because they had small travel trailer that caught our eye and knew would be priced within our abilities. Our sales representative, Bobby, was pleasant and patient with us. Unfortunately, once you start getting deep into the paperwork, youre handed over to the F&I Director Joel Marcus.
The first day we were at America Choice RV, he too was pleasant and made promises that though our credit history had been a little rough, he would call the very next day to give us a definite answer, but was certain that there wouldnt be any issues.
Two days later I call to get an update on what was going on since we never did hear anything from Joel. Apparently there were some issues with the first Financing company and he was trying others but again was certain that there would be no problem getting us financed. I expressed my concern about losing the travel trailer, but he again reassured me that the Buyers Order I had received from him reserved the RV for us.
By Friday of the same week Joel stopped responding to emails and when phone calls were made he was mysteriously always with a customer. And never once called back.
Our first issue, is never provide a customer with any false hope. Be realistic and truthful. Our second and our biggest issue, dont cower from a customer. Joel needs to learn to just be upfront with customers, and not hide behind the receptionist. We accepted a long time ago that the mistakes of our past will follow us, being told that there was nothing that could be done wouldnt hurt us. That of course is assuming that Joel was concerned about hurting us. Realistically we assume since nothing could be done for us financially, we lost any value to Joel and therefore didnt deserve an email or, heaven forbid, a phone call. Third, we noticed that on Saturday of the same week, the trailer we were looking at was no longer on the lot. Good thing we can fall back that Buyer Order.
But thats okay. We went somewhere else and drove off with a travel trailer for a lower price, more amenities.
Today May 25, 2010 we received a wonderful voicemail from Joel. We were ready to put this issue to rest once we wrote this review but Mr. Marcus and the Vice President of the company decided to fling poo from their monkey cages. Make sure when shopping for an RV you consider what has happened here with us.
Today Joel make empty threats that his "attorneys" would be getting in contact with us simply because I excercised my right to freedom of speach. You'd think someone who would be in the armed forces would have some idea of this nations constitution. He personally attacked us today when he decided to make ignorant and inflamatory comments about our credit ratings.
Then he told us ANOTHER
lie that he didn't sell the trailer we were looking at until yesterday because WE
didn't call back when he left us messages. He never called.
This will be the last time we make any comments about this issue after tonight. We will rise above the "professionals" at this location. Joel, take this as a cease and desist and do not call us any more. Do not mail, postal or electronic, either. You have no reason to talk to us at this point. You're "job" has been done and now it's time for us to make your wonderful customer service skills known.