At first, my experience was very pleasant. The salesman that I dealt with during my first visit was really a great guy, he spent well over 3 hours with me looking for just the perfect RV. So yes, my first impression of America Choice was great (probably because 90% of the staff was at the Tampa RV show that weekend so there was a very slim staff available.) It wasn't until America Choice fired my salesman because he asked to leave early on a Saturday to coach his child's baseball game, that things became very shady, manipulative, and downright wrong.
I put in an offer on an RV on Friday, on Saturday I was asked to bring in the title of my vehicle that I would be trading in. I was told that they would need that in order to show that I was "serious" about purchasing the RV. Later I would find out what a big mistake that would be. On Monday morning I started calling to find how things were moving along and found out that my salesman had been fired on Saturday. I was tossed around to a half a dozen voicemails and could not get anyone to return my calls.
By Wednesday, after leaving several messages, I still had not gotten a call so I started to leave demanding messages because (keep in mind) these people had the title of my vehicle in their posession. Finally late Wednesday evening, I received a call from Jessie. I will withold my opinion of this character. Jessie told me that they could not sell me the unit that I put in an offer on and lied about the reason as to why...but come to find out, even though I had put in an offer (that nobody did anything with) the unit had been sold out from underneath me.
Jessie was great at pretending how sorry he was about the service that I had received and he was going to help me so much and he was going to "make things right". Well that was until I told Jessie I had a very bad taste in my mouth from my previous experience and that I just wanted to get my title back. Jessie became rude and his entire demeanor changed...he tried to convince me to come in and look at other "trailers" that he had and said that my title was locked up in the "Accounting Office" and that he would have to see if he could get it back and he would call me back.
So, needless to say after several days of leaving over another dozen voicemail messages on every extension at this dealership, I finally received a call from a truly nice and helpful Audrey and I was finally able to go back to Ocala and retrieve my title. But don't assume it was that easy. It took 15 minutes for Audrey to track down my title that was floating around on someones desk in a heap of papers strewn all over. It was not locked up as previously told. So, if you must deal with these people, I would suggest Audrey. However be very very leary about trusting them at all.