• Report: #203854

Complaint Review: America Online - AOL

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  • Submitted: Mon, July 31, 2006
  • Updated: Mon, July 31, 2006

  • Reported By:Cloverdale California
America Online - AOL
AOL LLC 22000 AOL Way Dulles, Virginia U.S.A.

America Online, AOL Free Trial Scam Dulles Virginia

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I signed up for a 90 day free trial on the AOL website, and when I called to cancel (less than a week later), I was informed that I had been signed up for internet service with them for twelve months, and was going to be charged a $50 cancellation fee since I had an obligation and was breaking it...

Then, adding insult to injury, they proceeded to charge me(two days after I called,)$17.50 for a months internet service that I haven't used, and have no intention of using.

I signed up for a 90-day FREE TRIAL.

I was given the brush-off by their customer service representative, and told that this was obviously my mistake.

This was not my mistake. I knew what I was signing up for.

I was not signing up for $17.50 a month for internet service, plus a $50 cancellation fee.

I was not signing up for rude customer service when I tried to correct an oversight.

I was signing up for a FREE TRIAL.

I would appreciate any help you can give in the matter. I am making copies of this letter and getting ready to send it out to newspapers at this moment.

Pamela
Cloverdale, California
U.S.A.

This report was posted on Ripoff Report on 07/31/2006 08:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online-AOL/Dulles-Virginia/America-Online-AOL-Free-Trial-Scam-Dulles-Virginia-203854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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