- Report: #167918
Report - Rebuttal - Arbitrate
Complaint Review: America Online AOL
America Online AOLwww.aol.com Internet U.S.A.
America Online, AOL Charged me for 6 mos. for account I never had; sent me payment due letters and had collection bureau call me. ripoff Internet
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The AOL person spoke English poorly and was rude and very impatient. She asked for my pet's name as a security question and it did not jive with what they had in their records. Also, I have never used that screename that AOL says I signed up for.
I was then told to call AOL Fraud Dept @ 1-800-307-7969 and had to wait about 15 mins. to talk to a human being. This person was very reasonable and placed a fraud claim on my account which I was told would zero out the balance owed, stop all letters and collection agency inquiries, and not affect my credit ratings.
I don't know how this could have happened in the first place. The AOL account I had several years ago was for a different address and telephone number; now AOL has my current address and phone number. Go figure! Hopefully this matter is closed but since all the horror stories I've heard about AOL, I'm still worried.
This report was posted on Ripoff Report on 12/14/2005 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online-AOL/internet/America-Online-AOL-Charged-me-for-6-mos-for-account-I-never-had-sent-me-payment-due-let-167918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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