• Report: #78006

Complaint Review: America Online

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  • Submitted: Sat, January 24, 2004
  • Updated: Sat, January 24, 2004

  • Reported By:Buena Park California
America Online
PO BOX 1559 OGDEN, Utah U.S.A.
  • Phone: 866-265-8550
  • Web:
  • Category: Internet

America Online ripoff OGDEN Utah

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Maybe some of you remember, last year, AOL began their infamous DSL program. As a member, I was promised by AOL that they would honor the "do not show pop-ups" scheme. But, what they didn't mention is that they would be bombarding their customers with a "pop-up" of their own for their new DSL program. I did not want it or need it, but each & every time I logged on, they sent me multiple pop-ups. I complained repeatedly, but got no response.

Since I was tired of their onslaught, I decided to go ahead & try their DSL. However, after thinking more about it, I went online & attempted to stop the order within 3 days. Their message said "it will be cancelled," yet I received the equipment within a couple of weeks anyway.

So, I went ahead a attempted to set-up the system, but my Presario needed some more accessories in order to make it function properly. I did not sign up to spend more money.

However, due to previously incorrect billing on another incident, AOL owed me a refund, which is verifiable with documents. So, I held their DSL equipment until I received my credit due.

However, according to a very very lengthy statement on their site, "if the equipment is held for longer than 30 days, the customer will be billed $99," the cost of the equipment. I became extremely irate when I became aware of this.

I have asked repeatedly for my full refund (they only refunded $50 of the $99 so far). This to me is a fraud. Since I have not gotten a response, I have filed complaints with the FTC, as well as, Atty Gen Lockyer (CA), & of course, my favorite website, The Rip-Off Report. COM.

Mr. G
Buena Park, California
U.S.A.

This report was posted on Ripoff Report on 01/24/2004 01:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online/OGDEN-Utah-84402/America-Online-ripoff-OGDEN-Utah-78006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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