- Report: #142175
Report - Rebuttal - Arbitrate
Complaint Review: America Online
America Onlineaol.com Internet U.S.A.
America Online, AOL customer ripoff Online Internet
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This rip-off report is for one of our valued banking customers who will remain nameless.
This customer had been a valued AOL customer as well for many years and had allowed his young daughter to sign up for AOL under his debit card until she was old enough to pay for the service herself. She had used it for a couple of months and then moved on to find something else and cancelled the service she had recieved.
Months later, our valued banking customer was reviewing his most recent bank statement when he discovered that AOL had been double charging him. He was recieveing a $29.95 charge on the 1st and 22nd of every month. He knew that HIS service was billed on the 1st. He was curious to find out what the 22nd was charged for.
First he called AOL. There they told him that they were unable to speak with him because it was an account not under his name. He became outraged. It may have been under his daughter's name and not his, but it was under his bank account. He then called his bank. We have agreed to file a claim against AOL for the months that he was charged after the termination of service... but beware all AOL users, they DO keep charging after terminated use!!
This report was posted on Ripoff Report on 05/10/2005 10:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online/internet/America-Online-AOL-customer-ripoff-Online-Internet-142175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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