- Report: #46795
Report - Rebuttal - Arbitrate
Complaint Review: America Online
America Onlinehttp://www.aol.com Internet U.S.A.
America Online ripoff scam Internet Worldwide
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I've been using AOL since this past fall, and had trouble getting it started, until one day one of their "customer service" reps got me to accept his offer of a free three month trial. The free trial just ended, and I am having numerous problems with their service (or should I say the lack thereof)!
I can't start AOL without receiving pop-up windows asking me to buy stuff. I can't access my email or surf the net until I get rid of these windows, including Instant Messenger's "Buddy List" - something I never asked for anyway.
AOL's browser doesn't work most of the time & I end up using Netscape. AOL's browser is way too slow or it refuses to show a website than I can bring up on Netscape.
Whenever I try to shut down an AOL session, I get pop-up windows saying they are downloading "needed" files for my service. However, they don't specify exactly what those files are for or what they will do. I will NOT download anything I know nothing about! So, whenever I want to close out an AOL session, I end up having to use "ctrl + alt + delete". I shouldn't have to go that far!
And, they're charging me more money than I was led to believe would be the case. So, I decided to try & email them. However, one of their reps claimed they don't have email addys at their corporate headquarters. I find it hard to believe that a company as large as AOL doesn't have email!!! I just don't think they want to give that info out!
I don't know what to do. I want them to know how I feel about what they're doing to me, but no one wants to listen. One of their reps tried to get me to talk to tech support, but I don't want to speak with them. They don't handle complaints!
During my research of AOL today, I found numerous complaints from others who aren't happy with that company. I'm worried that when it comes time to stop their service, they will give me a hard time.
If anyone can give me advice on how to handle this, I would appreciate it. Thank you.
Syracuse, New York
This report was posted on Ripoff Report on 02/24/2003 06:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online/internet/America-Online-ripoff-scam-Internet-Worldwide-46795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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