- Report: #60538
Report - Rebuttal - Arbitrate
Complaint Review: America Online
America Onlinewww.aol.com Nationwide U.S.A.
America Online ripoff Unknown
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I couldn't call because I didn't have all night to wait on hold, so I faxed a complaint and a cancellation request. Then, on June 11, 2003, I was charged $23.90 again for monthly service that I had cancelled. When I called and waited 45 minutes on hold, I was finally told by a very rude "customer service" representative that it was my own fault for not having the patience to call and wait on hold to begin with. So, they have stolen $41.80 from my account and are blaming me for it.
Post Falls, Idaho
This report was posted on Ripoff Report on 06/12/2003 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online/nationwide/America-Online-ripoff-Unknown-60538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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