• Report: #60538

Complaint Review: America Online

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  • Submitted: Thu, June 12, 2003
  • Updated: Thu, June 12, 2003

  • Reported By:Post Falls Idaho
America Online
www.aol.com Nationwide U.S.A.

America Online ripoff Unknown

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I was receivng two free months of AOL, and on April 27, 2003, Iwas charged $8.95 for some "premium" service that I didn't know anything about. Then, on May 27,2003, I was charged $23.90 for monthly service and $8.95 again for "premium service" that I still didn't know anything about.

I couldn't call because I didn't have all night to wait on hold, so I faxed a complaint and a cancellation request. Then, on June 11, 2003, I was charged $23.90 again for monthly service that I had cancelled. When I called and waited 45 minutes on hold, I was finally told by a very rude "customer service" representative that it was my own fault for not having the patience to call and wait on hold to begin with. So, they have stolen $41.80 from my account and are blaming me for it.

Tammy
Post Falls, Idaho
U.S.A.

This report was posted on Ripoff Report on 06/12/2003 09:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-Online/nationwide/America-Online-ripoff-Unknown-60538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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