- Report: #38232
Report - Rebuttal - Arbitrate
Complaint Review: America West Airlines
America West Airlines1329 S 27TH ST PHOENIX, Arizona U.S.A.
America West Airlines Denied boarding with First Class ticket mistreated & ripped off the business that doesn't give a d**n PHOENIX Arizona
*Consumer Comment: To Set all of you straight
*Consumer Comment: Are you too good?
*Consumer Suggestion: Missing the point
*Consumer Suggestion: Once you learn to read...the whole world will be yours.
*Consumer Comment: I'VE NEVER HAD TO GO BACK TO THE TICKET COUNTER TO GET AN UPGRADE
*Consumer Comment: Been there, done that
*Consumer Suggestion: Stefanie get your head out of your rear
*Consumer Suggestion: Robert - oh little one. ALL the restrictions on your coach ticket still apply
*Consumer Comment: America West Personnel are Rude
*Consumer Comment: An upgraded ticket is the same
*Consumer Suggestion: To the nimrod "pilot"
*Consumer Suggestion: To The Moron With The Suggestion
*Consumer Suggestion: You were not a first class passenger
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It became apparent that I would have to fly with a plane-load of sweaty football players and their screaming fans returning to the coast.
It was 45 minutes before take-off time I went over to the boarding desk to upgrade my seat to first-class. The AWA representative at the desk glared at me for several seconds and then told me if I wanted to upgrade my seat then I'd have to return all the way to the AWA ticket sales counter in the main terminal at Sky Harbor airport.
I went back to the ticket counter, and stood for many minutes waiting for someone to sell me an upgrade. Finally, I proceeded back through the long line at airport security, and into the boarding area, again.
By the time I got to the boarding area it was approximately ten minutes to take-off time - yet they had already boarded and closed the plane.
I explained my situation and when I asked to board the plane I was flatly refused. It would be impossible to convey to you how rudely and coldly the America West Airlines gate personnel acted towards me.
After an exchange of opinions about America West Airlines policy, personnel and lack of respect for first-class passengers, I tore up my ticket and bought one on Southwest Airlines.
After going through the whole ticket purchasing/check-in routine again things started looking up. I finally boarded the last Southwest flight of the evening...
When our Southwest 737 reached the ramp, sitting there was the AWA plane along with several others waiting to take off because of ground fog.
After five minutes of waiting, our Southwest pilot, with some humor, announced that we were returning to the gate to pick up some passengers(!). I thought he was kidding, until he taxied us back to the terminal. There we picked up a middle-aged woman and her daughter who were late to the airport. They were greeted with a round of applause as they came in to hunt for their seats.
Our Southwest flight returned to the ramp in time to take off within seconds of the same America West flight that refused to let me, a first-class passenger, aboard!
Some of the rudest and coldest people you'll find anywhere work for America West Airlines. Because of the preceding incident I will never fly America West Airlines again. Furthermore, I feel compelled to take every opportunity to encourage others NOT to travel with America West, but to fly with Southwest Airlines, instead.
This report was posted on Ripoff Report on 12/14/2002 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/America-West-Airlines/PHOENIX-Arizona-85034-4915/America-West-Airlines-Denied-boarding-with-First-Class-ticket-mistreated-ripped-off-the-38232. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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